Grand Reserve - Meritage Resort

Rooms are incredibly spacious. Balcony is great. One of our 4 rooms had the largest bathroom I've ever been in. View of the ice rink is beautiful. Comes with a full kitchen with all the amenities. Beds are large and very comfortable. You can also reserve the bowling alley inside of Crush lounge, which is across the street, and has good food & drinks. Be sure to make reservations for any of the restaurants in the area that you want to visit

The property was fine and we had a good stay. Doesn’t have a ton of curb appeal being so close to an office park, and the rooms could use an update, but the facilities were nice. We went for a concert and venue onsite was really great. All of the hotel staff were very friendly. I wish the Front Desk had better communication. It was really difficult to get in touch with someone when we found used water bottles in our room and we had a dirty ice bucket that we were trying to get replaced (they never ended up bringing us a new one). I was also charged a $100 fee for bringing my pet (which is fine) but they brought a dog bed and bowl that I honestly didn’t use because they looked dirty. Overall, I would visit again, but only if I was attending a concert, or needed a quick day trip / weekend

Disappointed Stay – Not Worth $390/Night I had high hopes for The Meritage Resort and Spa given its reputation and the $390/night price tag, but unfortunately, our experience was far from what you’d expect at a luxury property. Upon arrival, we immediately noticed the room was not up to acceptable standards of cleanliness or maintenance — not even close. There were hairs on the bathroom floor and stuck to the shower walls, which made us question whether the room had been cleaned at all. Mold was visible on the tile, and soap scum coated part of the shower wall, adding to the overall feeling of neglect. The floors were grimy, and we noticed spider webs in the corners of the ceiling, along with layers of dust on surfaces that clearly hadn’t been touched in some time. Both rooms we were in

Stayed here for 1 night with my wife, we had a great experience. It’s a bit of a corporate vibe in the hallways, but in the rooms they’re cozy and well equipped. We arrived and were provided complementary sparkling wine and valet, offered coffee or water in the lobby, the staff were super friendly. The fitness centre is great, has everything you need. The grounds are beautiful and they have turn down service with water chocolate and anything else you might need. Room had a balcony, comfortable bed and a great Illy coffee set up which I enjoyed. Overall I’d highly recommend it, punches at the top of its 4 Star rating for sure.

No one was at the front desk for check in so we had to walk across the street to their “sister hotel” to check in. Website says valet and bag service but no one was available. We had to park around back by the kitchen because no one was there to show us how to get to our room. We asked for our room to be cleaned and no one serviced it. I travel the world and this is the lowest budget service in terms of quality.