Grand Hotel Kissimmee at Celebration

For the original expected price, the room was fine. Nothing special, the door didn't really have a good operating deadbolt, the bathroom was a little worn, etc. But certainly fine place to get a good night of sleep before a conference. My main complaint is that when I arrived the resort fee was nearly 60% of the nightly rate, turning what I thought was a $160 stay into a $250 one. The travel aggregators should force these hotels to disclose the resort fee as part of the price.

This hotel was a complete disappointment from start to finish. The staff was extremely rude, unprofessional, and clearly did not care about guests at all. Any request was met with attitude rather than help. To make matters worse, we were charged multiple additional fees that were never disclosed or explained beforehand. This kind of behavior feels dishonest and borderline scam-like. A hotel that lacks basic transparency and customer service does not deserve guests. I strongly advise others to stay away.

Okay hotel but you can tell the facilities are getting old, bit grubby and battered. There's a few signs that the hotel is tierd like, external grey panneling missing, lights in the rooms where rusty in places, rust around the fire sprinklers, mismatch of paint and wall paper in the corridors espacilly on level 2. It seems the hotel is running on a tight matinance budget as nothing seems to get repaired properly. The room smelt musty damp when we first arrived, and towards the end of our stay the bathroom started to gather patches of mould on the celing due to poor ventilation. There is only one window in the room which is fixed glass and you're unable to open it.||The cleaning service wasn't very consistent either. Across the stay we had five days where the room wasn't cleaned. When it wa

Horrible experience. When I arrived to check in, it was 3 pm on Thursday, December 4th. There was only one person working. They told me they didn't have my reservation. I waited until 5:30 pm, and then they said I had to pay again. They're thieves. The manager washed his hands of it and was completely uncooperative and unsympathetic. It wasn't my fault; it was theirs. I don't understand how this guy can be a manager if he doesn't know anything. He was a ,total jerk. His behavior was despicable, and he practically forced me to pay for another reservation. I had no choice

it was nice at this hotel. It’s my second time staying there ever since the year 2021. The breakfast is good and I like how it’s complementary good place if you want to go to Disney World universal or Seaworld they’re lower than 20 minutes away