Four Points by Sheraton New York Downtown

I’ve stayed at this hotel three times, and it never disappoints. The staff is always friendly and welcoming, the rooms are clean and comfortable, and the location is perfect. The hotel’s location was perfect, making it easy to access nearby attractions, restaurants, and shops. Despite being conveniently located, the room was quiet and peaceful at night, ensuring a great night’s sleep. Every stay has been smooth and enjoyable. I’ll definitely be coming back again!

I stayed here a week and was very impressed. The rooms aren't huge, but very neat and tidy. Housekeeping staff went above and beyond to accommodate any wishes and did a wonderful makeover of the room. Reception staff was always friendly and helpful in case of questions. Overall a very nice hotel in an optimal location, close to the subway and the World Trade Center Complex.

The hotel is located right in the middle of high rises in the financial district. While vicinity to metro, pier, restaurants etc is very pleasant, it's also super confusing to get to and feels a bit claustrophobic.The room was nice as such, a lot smaller than the previous hotel I stayed in in NYC (no seating option except the desk chair here). Housekeeping seems a bit unorganized; I stayed two nights and on the day I spent in NYC completely and left the hotel around 10am for sightseeing, returning around 5pm, no room service had been done at all. On the next day, when I was due to check out, housekeeping knocked on my door at around 9am when I was still in the shower. For a decent price I would consider staying again but with other alternatives available would likely choose something else.

The hotel and staff authentically demonstrate friendliness, courtesy and respect. Customer service is great, they are very polite and helpful. The rooms are pretty spacious, I came with 2 extra guest and we slept amazingly. Room service is excellent, Patricia, our room cleaner is AMAZING!! She kept our room nice and tidy; Patricia is always working and making sure everything is kept clean (she deserves a vacation) :) I cannot thank their staff enough, you all made our trip more comfortable and enjoyable.

Had a decent stay overall. The rooms were quite small for the price, but that’s pretty typical for downtown NYC. The location is amazing — lots of food spots nearby and a convenience store close by as well. Room service was excellent. The elevators were extremely busy and took a while to catch, but manageable. We were also woken up in the middle of the night due to a false alarm, which was a bit off‑putting. Still, it was a decent stay overall.