Four Points by Sheraton Birmingham Homewood

As a long-time Marriott Bonvoy Elite member, I rarely write negative reviews. I’ve stayed at many Marriott properties and have always had great experiences, which made this one especially disappointing. When I entered the lobby, I was barely greeted. The hotel itself smelled wonderful and appeared very clean, but unfortunately the service did not match the environment. My payment information had already been provided and I was told over the phone that everything was taken care of. When I arrived, they insisted on the physical card. I understand some hotels require this, but the issue was not the policy — it was the way I was treated. The front desk staff were cold, dismissive, and rude. There was no effort to help or explain options. Instead, I was treated as if I had done something wro

Positive: I liked that the hotel was clean and quiet Negative: Yes upon arrival they informed me that the 1 bedroom suite I extra for wasn?t available but when I looked on the website it was definitely available and I was still charged for a suite but was placed in 2 queen bed room.

Overall enjoyed my stay at this hotel. Front desk staff and all employees that I walked by were very friendly and always said hello. The hotel and room was very clean. The hotel was located in a quiet area with wood area in the back which lent to a nice view from the room.

The hotel is located very convenient to shopping, restaurants and venues. The staff is extremely pleasant and each of them spoke everytime we passed them . Our room was clean, smelled wonderful and everything worked as it should, except the a/c which each time we had an issue it was fixed within a reasonable amount of time. The reason I did not put 5 stars is because when I checked in I asked to put the charges on a different card. The young lady convinced me to wait until check out. Also, we were not told anything about breakfast times, check out times or that the sub par breakfast was going to be $11.00. Yes, my fault that I did not check that when I made the reservation. However, I have never checked into a hotel and not been made aware of breakfast information or check out policies. I

The room was clean and beds were comfortable, which is why we always stay at Marriott when we can. The best thing about this hotel was the people. Jennifer, who checked us in was very welcoming and kind and since my husband is a Veteran, she gave my family vouchers for the breakfast. The ladies helping out and refilling food at breakfast were very sweet and happy and just made the experience so pleasant for us. The food was fresh and we especially enjoyed the fruit and waffles. I asked for a late checkout and the lady at the desk in the morning was very gracious to grant my request. Love it here!