Fontainebleau Miami Beach Private Suites

This place is objectively the most ridiculous place I’ve ever stayed at because somehow in this hotel there are INDIVIDUAL OWNED units. It didn’t seem like a problem until the room starts to have all sorts of issues - reeking like as if I’m in a chlorine pool and having no hot water. This room smells more like chlorine than swimming pools, and it stayed that way for 6 hours. The front desk is completely useless because there is absolutely nothing they can do. Imagine staying in a hotel but the front desk does not manage the room. I think even if the room caught on fire they’d still repeat to me to “contact the owner”, who is uncontactable. If you book one of these rooms and you get room 902, CANCEL YOUR RESERVATION. Better yet, don’t even take the chance and just don’t book this place at

I've paid over $3200 to stay at this hotel resort with my team and its a very good location however the customer service especially at the "front desk" is a disgrace, they ladies are very rude, they treat you like a bum off the street my "suite" was dirty human hair all over the bathroom from previous guest, dirty balcony and valet drivers treat your car as it was theirs. I am never coming here again

Upon arrival, room was dirty with hair all over the shower and urine stains on the toilet, urinal. Housekeeping took hours to come and even then wouldn’t clean it. Extra linens took hours to come, partial finally came after midnight. Elevators are not working in tresor tower so long wait times. Locked out of room for hours with staff not taking any accountability. Finally after getting in after a long day, it wasn’t even cleaned. Way too crowded, lack of staff, in over their heads completely. No apologies or credit. Do NOT stay here.

I'm writing this review as a warning to those who are considering renting a suite at the Residences via Airbnb and NOT through the hotel. The Private Residences management company based in NYC that manages units in this building via Airbnb essentially STOLE $2,807.54 from me. I'm shocked and alarmed at how little protection the paying customer has in the arrangement. Airbnb is essentially indifferent to the theft. And Fontainebleau management themselves has very little authority in the situation. Had I known we had so little protection as a paying customer I never would have gone through Airbnb. My wife and her girlfriends rented a two bedroom suite for 3 nights at the Residences via airbnb for a weekend getaway. It was our first time using the service and it seemed like a good dea

I travel for a living and advise my clients where to hold their meetings. I’ve been here for three days. I went down to the lobby tonight to get some dinner. There was nobody waiting in line at front desk for the entire time I’ve been here. So I stopped and asked one of the receptionists if I could schedule my room to be cleaned in the morning. She told me no that was not possible. She said I had to call to request my room be clean only on the day of my request. When you call to request that your room is clean you’re typically on hold for 10 to 20 minutes. I assume they do this in order to dissuade you from getting your room cleaned so that they don’t have to pay housekeepers. Meanwhile, I have tipped every day for every housekeeper. BUYER BEWARE.