Fairfield by Marriott Inn & Suites Verona

Stayed at the Fairfield by Marriott and honestly the real highlight was Austin at the front desk. We showed up when there was literally one room left, and somehow Austin made it happen and hooked us up with a great deal like some kind of hospitality wizard. Austin was incredibly sweet, kind, and attentive — the kind of person who makes you feel immediately comfortable… maybe too comfortable. He was so helpful that at one point I wondered if he secretly knew we were coming. (In a good way. Mostly.) Also, we need to talk about the glasses. Very handsome. Memorable. I would absolutely recognize those glasses in a lineup. If Austin ever changed jobs, I fear this hotel would immediately lose its soul. All jokes aside, his customer service was top-tier and genuinely made our stay better. If y

This was a nice and well managed hotel. The manager gave us a late checkout since we arrived late. The breakfast was solid and my my kids enjoyed the pool. Great place to stay if you are traveling and need a restful relaxing stop on your way.

I stayed at Fairfield by Marriott Inn & Suites and while the location was convenient, the service was disappointing. The receptionist was cold and unwelcoming — she didn’t even ask if I wanted complimentary water or snacks, which should be standard hospitality. The room was average and could have been more comfortable for the price. Overall, not a terrible stay, but the lack of warmth and attention to detail from the staff left a negative impression.

Positive: "" Negative: Walls thin as I heard traffic and next door couple a few times

All of the staff seemed to hate their jobs. My room was out dated and smelled like old wet carpet mixed with lingering dog. The lobby area was nice which makes you believe the rooms will be as well but thats not the case. While coming and going I could hear staff speaking to each other negatively about guest. Not a lot of Marriott choices so this was my pick but I don't believe I would stay again.