Fairfield by Marriott Inn & Suites San Antonio Boerne

Customer service is easy when everything goes right. The true test is how a team responds when it doesn’t. We made a decision to stay at the Fairfield Inn Boerne on our way to a volleyball tournament and arrived late. There was a small issue with our first room, and Sydni, at the front desk, handled it immediately with professionalism and zero attitude (something that isn’t always the case when traveling). She switched our room quickly and made sure we were taken care of. We were up early the next morning and Sydni was still at the desk with the same positive energy after her late shift. When we mentioned a maintenance concern by the window, she was again incredibly apologetic and said she’d have it addressed. What really stood out was that the general manager called me within the hour

An exceptionally friendly hotel. Very clean and comfortable with a reasonable price. Especially enjoyed the breakfast; the oatmeal topping bar had many yummy choices.

We had a wonderful stay at Fairfield Inn & Suites Boerne! From the moment we walked in, everything felt clean, fresh, and beautifully maintained. The entire hotel was spotless, and you could tell they truly take pride in keeping it that way. Our room was very nice — comfortable, updated, and inviting. Everything felt fresh, and it was the perfect place to relax after a long day. The staff really made the experience exceptional. They were over-the-top helpful, so friendly, and genuinely warm. Check-in was smooth and welcoming, and every interaction throughout our stay was pleasant and professional. Breakfast was great with plenty of options, and the location was fantastic — convenient and easy to get to while still feeling peaceful. We highly recommend staying here if you’re in the Boerne a

Positive: Location for our families Funeral for our Uncle. Negative: The rm smelt like “Body Odor”, after Checking in10pm, shower had no Hot Water, reported to front desk and we booked Fri&Sat and they would have it checked. Sat.back to room no Hot water, my bros room had no hot water either. We checked out

Good and bad. Great staff! Wonderful breakfast! Comfy bed! But the room was sooo bad. It smelled funky (maybe cleaning products?), the wall was cracked around the closet, and the vinyl baseboard was fallen onto the floor. Marriott should be ashamed to put their name on this. And the price was way out of line.