Extended Stay America Suites- Amarillo - West

The service is so amazing the staff is very nice. Ms. Tiffany is so very nice and so sweet. Jeremiah is so helpful and sweet. Housekeeping is so great I never have to worry about anything missing in my room. The new GM is so very nice and outstanding and so understandable on everything. The maintenance guy always fixes stuff that broken in a rapidly time. A must stay

I believe this hotel is under new management use to be a different hotel. When we arrived the name of the hotel is nowhere displayed but thankfully GPS took us straight there. They have great customer service, lobby is nice and clean. The rooms are VERY spacious and clean. As for the bed… the mattress was not comfortable in our opinion. The water pressure in the shower is so bad and slower. They do offer great breakfast which made up for the bad. The variety of options for breakfast was GREAT! I can go as far as to say there’s something for everyone. Family friendly. This hotel has a great location , right off the highway and fast food restaurants very close by. (Walking distance ) this hotel is only 15 minutes from Big TEX steak house and Cadillac Ranch. Over all we would recommend

Positive: Nothing Negative: Staff took 45 minutes to give us the room, shower wasn't working, elevator wasn't working as we were on the 3rd floor, Wi-Fi wasn't working, no breakfast as advertised. 0 star.I need refund or credit.

We are so grateful this hotel had availability 01/03/26. After stopping at 11 hotels in the area in the middle of the night, all of which had zero availability and some with extremely rude front desk personnel, this hotel saved our night. We had a rough night and a long drive from Colorado. Of which we made a reservation to a closed hotel (unbeknownst to us) in RATON, NM -Holiday Inn Express/Suites RATON. There was a point during our desperate search that I thought my son and I would be sleeping in our car for night. Luckily we tried this hotel. The gentleman at the front desk was wonderful. He was sympathetic to our unfortunate adventure, and so polite and informative. I know from the reviews this hotel is in need of a renovation and it is old/a little neglected, but when you run out of

DO NOT RECOMMEND, Front desk are completely rude, Leave for long periods of time (leaving no one at the front desk with a sign saying be back in 30 minutes. To go get their kids from school.) When we got there the elevators didn’t work. Would have to carry my groceries up while holding my child. They deny housekeeping, they’ll continue to say “your names on the list” but never send anyone to clean it. They don’t wash towels, many of times I went down stairs with all my towels to exchange and they’ll say they’re have “30 more minutes” “we don’t have any” “we have to make sure we have enough for housekeeping” Once you call cooperate, it’s over with. They look for any way to make your stay miserable. They would say they’re charging $7.50 for towels or wash clothes. I recall it being a kitchen