Extended Stay America Select Suites- Atlanta - Marietta - Wildwood

Avoid this place at all costs! This was honestly the worst hotel experience I've ever had. We arrived at 4pm (check-in was after 3pm) but found NO ONE at reception. We waited, rang the bell multiple times over 1.5 hours – completely ignored. A housekeeper finally woke up the receptionist. She came out 15 mins later with zero greeting, just demanded our name. No smile, no welcome – just cold, dismissive attitude. First room? Already occupied. Second room? Key card didn't work. Third room? Not cleaned – trash everywhere, bad smell, dirty toilet. We had to clean it ourselves. Went back to reception THREE times carrying heavy luggage while exhausted. Next morning checkout at 8am – reception locked! Called support: "Just leave cards in room or wait." No dropbox, no responsibility. Terrible

After a long 6 hour drive I arrived to the hotel. Lura greeted me immediately upon entering. She made my check in very pleasurable and quick. After the horrible week I have had and the long drive to get here for work, I greatly appreciated Lura’s kindness and professionalism. Thank you so much Lura!!!!!!

Positive: Location was nice and available. Negative: Front desk wasn't open at 9am when I went to check out. No place to leave key. Lobby/various parts of building smelled of marijuana. There were no trash can in the room although there were multiple signs on doors explaining you were to be fined for trash.

Terrible experience – 0 star if possible We arrived at 4pm on Feb 15 (check-in after 3pm). No one at reception. Rang bell 3 times over 1.5 hours, called staff – no response. Housekeeping finally came, woke receptionist up. She came out 15 mins later with zero greeting, just demanded "NAME". Handed ID, booking – she was dismissive, typed silently, gave key card without word. Room was occupied. Went back. She ignored us, left us standing, went to check room. Waited 30 more mins. Got new card – room on 2nd floor, far end. Card didn't work. Went back again. She asked housekeeper "What is he saying?" – felt heavily discriminated. No apology, just reissued card. Finally entered – room not cleaned, smelled bad, trash everywhere. 3rd time back. She argued with housekeeper, walked away. Housekee

This was by far the WORST hotel experience i have ever had as a guest. The front desk associate was unprofessional, from her appearance to her verbiage around guests! No sense of urgency to assist at all. My original room was nice AT first until i pulled the covers back and seen red and brown stains on the sheets. So i was moved to another room and spent money at a expensive restaurant hoping i could warm my food up in the microwave and low and behold the microwave looked awful and needed to be thrown away so my food was wasted. On a scale of 1-10 with 10 being excellent im definitely giving this a 2. I will not be staying here again until a major management change or renovation occurs because this is unacceptable.