Extended Stay America Premier Suites- Atlanta - Newnan

They started off presenting themselves well. The longer you stay it gets worse. We were o my there two months and the hospitality and amenities disappeared quickly. The front desk constantly lies about rates. After 30 days when my rate was supposed to decrease three weeks of my stay disappeared. Courtney stated I should remind her to give her a parking pass every time we renew , after I reminded her that they charged us three weeks passed our arrival date when the rate was supposed to change. They claim we weren’t in the system and let my boys sit in the lobby two hrs after they took all his info on 11/9 , a younger rude black young lady did not go into the computer up even check . My youngest being autistic I was highly upset. Mind you this was Dec 13 so we had already been there almost 6

Good: location is not far away from restaurants and gas stations. Bad: awful customer service. We were here for the New Year. We arrived here and were waiting at the front desk for more than 15 minutes to be checked in because nobody was here. Found out that the receptionist had to do many jobs including checking customers in and out, cleaning the floors, picking up trashes in the building, etc. This is a personnel management issue. Next, the receptionist let us know that we had to use the stairwell because the elevator has been out of service for more than3 weeks. We don’t mind to walk up and down 3 floors but our family member just got a surgery. The room was dirty with very bad smell at the time we opened the door. Bathroom started getting mold as the ventilation in the bathroom did not

Positive: The beds were nice and the blackout curtains was nice . Got in late and it allowed me to sleep in . Negative: That they said they had breakfast. I went down there and all there was muffins. The shower was mold at bottom of glass doors. The shower pan looked like it not been clean it was black

We recently moved from Seattle to Atlanta and are currently staying at Extend a stay located at 30 Cade Court Newnan. Excellent facility staff is great. Chris the manager always there always helpful. Housekeeping also great.

Stayed there a long time for work. Front desk was always professional and courteous. Had a situation with the air conditioner in my room that they refused to fix so my room would range from 80-85 all night. And it seemed the y house cleaning staff was constantly looking for reasons to not clean the room. I finally just quit asking and eventually found a much better place to stay for a little more money.