Executive Class at MTS Hotel

The front desk staff and management were not helpful after the hotel canceled my reservation. They claimed I canceled it on Expedia, but I showed them my booking and confirmation number. It included free parking and breakfast, but they said none of that was included. The manager Ariana asked for Expedia to call her directly because she claims to have looked up my booking on Expedia and couldn't find anything AFTER I showed her my confirmation information. Then when I had a rep from Expedia on the phone, she wouldn't come out of the back office to help me. The Expedia rep tried calling the number she gave me for the to call, but it kept going to voicemail. Against my better judgement, we stayed and although the room was okay, it didn't have a mini fridge as the room description stated. We

"I recently stayed at [MTS Hotel ] and had an exceptional experience from start to finish. The check-in process was seamless, with friendly and attentive staff who made me feel welcome. Throughout my stay, the room was impeccably clean and well-maintained, with all the amenities I needed for a comfortable stay. The highlight of my stay was the exemplary service provided by the hotel staff. From the housekeeping team who ensured my room was always in top condition to the restaurant staff who went above and beyond to accommodate my dietary restrictions, everyone I encountered was professional, courteous, and went out of their way to make sure I had a fantastic stay. The hotel's facilities were also top-notch, including a well-equipped gym and a beautiful pool area. Additionally, the centra

Do NOT stay here. There are so many options in New York and this has to be the worst hotel, especially given how expensive it is. We were concerned about cleanliness since many reviews have mentioned how dirty the rooms can be. That ended up being the least of our concerns. When we arrived our curtains were all the way up and could not be rolled down manually. We immediately went down to the front desk to tell them and they had a technician come up to fix it. The technician came and said there should be a remote that is specialized and without it, the curtains won’t come down. That remote was not in the room. He said he would relay that to the front desk and they would contact us with a solution. THAT NEVER HAPPENED. We went down to complain the next morning since we got zero sleep. I g

First things first, I hope it’s not too late for those to see the low rate review this place has on Google, should have been first place I look. They have a false review rate on hotels.con. The location is great. View from the room not what you see in the pics. I recently got one of the renovated rooms, and it should be spectacular, it’s not. Tried to get a different room and something more accommodating to what I assumed I was paying for. The front desk was more than friendly and polite to tell me no they can not switch my room. That being said they listened to everything I had to say, took my room number down and told me someone will be right up. Cons. Like warm at very best shower, shower was not hot. Tv remote missing, if you can find the buttons on the tv it works. There is no fridge

This hotel is so cynically run to squeeze the maximum from travelers by providing the very least it'd be funny if I hadn't just paid over U$500/night to stay. Just a little example. The room has a Nespresso coffee maker but capsules for a different machine. On reporting this to housekeeping they suggested I buy capsules outside as they'd never had them to put into rooms. The owners therefore want the star-raters to note coffee maker in room but have no intention of providing such a service. On top of that the common areas are filthy. You hardly notice you're in from the street when you get inside. Moreover, we had to clean the bathroom floor ourselves as the housekeeping assured us it was fine but the towel we used came up black! Housekeeping were clearly uninterested in doing anything oth