Equinox Hotel New York

The hotel is visually beautiful, well located, and the concept overall feels premium. The staff is generally polite, and access to the Equinox gym is a nice bonus. That said, for a 5-star hotel, several things seriously downgraded my experience. First, upon check-in, there were visible stains on the bedsheets. This is simply unacceptable for a hotel of this level. Cleanliness should not be negotiable at this price point. Second, and even more disappointing, was the checkout experience today, January 27, around 12:00 PM. There were multiple staff members at the front desk, yet no assistance with luggage was offered at all. I was told to bring the bags downstairs myself directly, no one stepped in to help, no bell service, nothing. For context: when we checked in, my husband carried the

LOVE THE EQUINOX HOTEL! ||Highly recommend! Service was impeccable from the concierge to the front desk associates. I was in for business/personal and could not ask for a better experience. Property is immaculate and rooms spacious with top tier products. My concierge associate - Savannah was outstanding. Very professional and provided white-glove service. I am new to the city and she even helped in providing city expertise and insight into areas to live in. As this my first time staying at Equinox, she helped elevate the experience to a greater level.||Thank you Savannah and Equinox staff!

I wanted to take a moment to leave a truly glowing review for the concierge team at Equinox Hotel — specifically Edwin, Laurence, Iris, and James. In all my experience working with high-end hotels and concierge teams, this group genuinely sets the standard. My clients are extremely demanding, and the requests are often last-minute, highly specific, and time-sensitive. Every single time, this team not only delivers — they elevate the experience. They consistently go above and beyond, never drop the ball, and handle everything with a calm confidence that makes you instantly feel you’re in the best hands. What stands out most is their professionalism and attitude. They’re proactive, solution-oriented, and incredibly thoughtful. They anticipate needs, communicate clearly, and somehow make ev

The check-in process was efficient and the staff were friendly. The room was clean and good size, with a decent views.

I had a great overall experience at this Equinox hotel and gym location. The hotel room was absolutely stunning - beautifully designed with great smart features. The shower was also excellent, and I appreciated the great selection of supplements available to purchase. The gym itself is nice - clean, well equipped, and premium feeling. However, I was very disappointed with the outdoor saunas, as they didn’t get warm at all during my visit. I rely on sauna use as an important part of my post workout recovery, so this was a significant letdown. Overall, it’s a beautiful, high-end facility, and I hope the sauna issue can be addressed to match the otherwise great experience!