Embassy Suites by Hilton Indianapolis North

Here visiting for the Big ten championships I liked the style of the building it reminded me of hotels I stayed in when I was younger. The highlight of my stay was the hospitality of the entire staff specifically a kitchen worker named Rhoda. Every morning when my family and I came to breakfast I felt like I was sitting down to eat at my mom's house. It was very familial and heartwarming, being the oldest daughter who misses those moments so dear. Breakfast was decent and better than most. Room was large. The things I didn't care so much for; Only two elevators were working and they are exceptionally slow. The pool was nice but we noticed a drain pipe attached to the room above was leaking shower water into the pool which I brought up to front desk and they said they would have maintenance

My experience was amazing from the moment I arrived. I was greeted by a worker named Matt he was very helpful from the very beginning especially having a big family like mine receiving the right amount of help is super important and he made sure I received more than the right amount of help he went above and beyond and for that is only right that I leave an amazing review on his behalf I really enjoyed myself. My family really enjoyed their selves and on that note I will be back.

Front desk staff was kind and helpful. Room layout was great for families but unfortunately not comfortable. The air was stagnant and too warm but unavoidable according to a note that is posted next to the thermostat. The pool would have been nice had the crowd not been allowed to act dangerously. Actual fist fighting among teenagers was happening in the pool while small children were present. I had to pull my own kids away from others and leave. Security was present and notified but at that point it had become a miserable experience already. Very disappointing since we booked this hotel specifically for the pool. The room was fine but not clean. Stained towels in the bathrooms and a clear water leak from the exterior door. The elevators were scarily slow. We genuinely thought we were stuc

Positive: The hotel is clean, the breakfast has a ton of variety and even a fresh omelette and egg station(cooked to order), they bar is and added bonus Negative: I booked a king size room. When checking in the host said if I mind the 2 queens I said what would be my other option and he said book another hotel. Very off putting. It would of been best to just say we only have 2 queen room available.

Reposting due to the manager responding to every one else’s comment but mine. I have stayed several times at this hotel. It is one of my favorites. The breakfast options are great. However this time I did not get to enjoy breakfast. I had went down in the evening to get silverware for my dinner and the door where they serve breakfast was open I walked in and grabbed a fork. At the same time I saw 2 roaches on the counter. I did inform the hotel and I left a email review privately and asked for someone to call to address my issue. I have not received a call and it’s been 2 weeks. The pool was overly crowded so did not get in either. I was sad because I love going there. However I was completely turned off by the idea of roaches running around where the food is sat out at.