Embassy Suites by Hilton Chicago North Shore Deerfield

Positive: Breakfast was good Negative: Woke up to a huge cockroach laying on the warm chest of a sleeping guest sleeping in the room with us

We booked this hotel for a four-day stay while visiting for a graduation celebration. What should have been a special and memorable occasion quickly turned into an extremely disappointing experience. From the moment we arrived, there were concerns. The lobby appeared unclean, and while the dining area was presentable, the hallway carpets were visibly worn and dirty, creating an unsettling first impression. Unfortunately, the condition of the room itself was far worse. Upon entering, we noticed what appeared to be blood stains on the ceiling, heavily stained and dirty carpeting throughout the room, and visible mold in the bathroom. These are not minor housekeeping oversights, they are serious sanitation and health concerns. A property marketed as a four-star hotel should never present con

Absolutely outstanding experience! From the moment I walked in, the service at the bar was top-tier. The atmosphere was welcoming, the drinks were perfectly crafted, and the attention to detail did not go unnoticed. Heather, the bartender, truly goes above and beyond. Her professionalism, energy, and genuine care for guests set the tone for the entire experience. She’s attentive without being intrusive, knowledgeable about the menu, and makes fantastic recommendations. You can tell she takes pride in what she does — every drink was made with precision and consistency. What really stood out was how she handled a busy bar with ease, keeping things moving while still making every guest feel valued. That level of service is rare and makes all the difference. Five stars all the way. If you’r

Really great hotel to spend quality time with the family. They include a great breakfast, which they give you options to have it cooked at the moment, and a snack in the evening for everyone staying. The restaurant was really good and we also had 2 free alcoholic drinks every day. The environment was calm and relaxing. Great pool for older children. We were also well attended by awesome staff: Isabel, Irma and Estrella. Thank you! We will be returning.

Yes it’s a bit dated, but I rate my experiences on cleanliness, service and other factors too- and I had no issues here. Location is excellent for Deerfield area businesses. My room was very large with a true suites layout. I had no issue with nighttime noise. The bathroom could use a refresh but worked fine and the water pressure was very strong so it will sure clean you up quickly. Breakfast was typical for continental however the omelet bar is the way to go with better ingredients. Coffee was classic Hilton. I didn’t try the restaurant but it had people in there each time I passed it. Overall, no issues here for me from a stay standpoint, just be aware it’s not “new”.