Embassy Suites by Hilton Buffalo

I stay at the Embassy Suites Buffalo regularly and generally have very positive experiences, which is why this was disappointing enough to note. The service is consistently excellent. On Wednesday, January 7th, my server Stephanie was wonderful—attentive, professional, and warm. The hostess was also great, as was the front desk staff. Breakfast was excellent, as usual, and overall the team does a fantastic job creating a welcoming experience. However, during my visit to the bar/restaurant that evening, there were guests seated at the bar with a dog. I found this unsettling and, frankly, poor practice. While I understand being a dog-friendly hotel, that should not extend to the restaurant or bar where food and drinks are being served. It was off-putting and detracted from an otherwise enj

Positive: The location was good Negative: The room it self was super nice!!! But the beds were hard as a rock, The three 15' pillows per bed was wild and super small, the TV was not smart TV's. The price we paid per night was just criminal!!!! WOULD NOT STAY HERE AGAIN!!!

Arrived at the hotel...had to find the front desk person and the valet driver. The valet person had a nonchalant attitude ...I paid a pretty penny to stay with Hilton..the staff weren't friendly AT ALL just ho hum attitude. No help with the bags we had to locate the cart ourselves. HILTON EMBASSY SUITES 200 DELAWARE AVENUE BUFFALO I will be sure to tell all my friends and family about my stay!...BET It won't happen again!

The hotel gave us issues at every possible moment. From not allowing us to book a block of rooms, trying to DOUBLE the rate for the rooms a week before the wedding, not allowing us to check-in to our room until 4:00pm when our ceremony started at 4:30pm, and ultimately cancelling the courtesy shuttle due to us "not checking in soon enough", this hotel and it's staff are horrid. Our wedding party was split between three floors, and while they "upgraded" my wife and I to a king suite - it was directly under construction that we were not informed of, that began at 6am.

I had booked a king suite with a pull out couch back in October for our upcoming late January hockey tournament. We got our schedule and realized we didn’t need to stay the first night so I called to cancel the first night but still keep the other 2 nights. The process was actually painful and nothing got accomplished. My teenage son was listening to the whole conversation and was even mind blown at how bad it was. The female that took my call literally messed up my name 3 times even though the first time I said it, I spelled my first and last name clearly. I gave her all of the information she asked for. She then told me she couldn’t guarantee me the room that I booked if I was canceling a day (literally doesn’t make any sense, I wasn’t adding a day). She then said the king room would not