Dream Downtown, by Hyatt

My work had me staying at this hotel for our annual conference and it was such a delight again. I really appreciate how quiet it was in my room. I didn’t hear my neighboring guests which was great since it helped me sleep in peace. The service was great as well with Jay and Latrell at the front desk helping me when I was checking out my last day. Both of them were genuinely friendly and personable. They also helped me get a flat rate taxi when I had to leave to the airport which made things very easy and less stressful. The location is also great since it’s so close to the Chelsea pier and the Chelsea market! So much to see in short distances!

Wonderful First Stay at Dream Downtown We recently stayed two nights at Dream Downtown, booked through American Express The Hotel Collection, and it was our first time trying a Dream property. I left genuinely impressed. We booked a Queen Bronze room and were pleasantly upgraded to a King Suite with balcony and pool view, thanks to our Amex benefits and possibly my World of Hyatt Globalist status. Even though it’s winter and the pool was closed, the balcony overlooking the pool still added a really fun, resort-like vibe in the middle of Manhattan. We did not request housekeeping service during our stay, but whenever we needed a few items delivered to the room, the team was prompt and friendly. Service was truly the highlight, our host Kye and the entire front desk staff were warm, profe

The hotel is beautiful, great location, and service is great. Beware, if you need sleep this may not be the hotel for you. There’s a club on the rooftop and TAO is ground level. Be sure you stay in level 3-5. The music and bass will be heard around level 6/7-11. It’s vibrations and all. Bring tape and something to cover bright little lights on the walls and ear plugs. You may hear neighbors or TVs too. No fridges or microwaves.

This time the stay was terrible. Not only was there a traffic jam starting at 7am, but the cars were honking nonstop. The cleaners were also very noisy. They were slamming doors and talking loudly all morning. view from the balcony

I really liked the location of this hotel. Adjacent to Meatpacking district and easy walk to where I had to work. The hotel lobby is dark. I get trendy, and that didn't bother me. What I hated was the bed in the room was a foot off the floor, and the mattress was old and saggy. Impossible to get out of and a terribly night's sleep. I can bet whoever designed this room never stayed in it. The bathroom door has no lock or handle, just an open hole to match the circular design. Great for form, bad for function. No privacy from noise or smells. The 20-foot shower curtains make it impossible to reach to pull over and the chain link mesh doesn't belong in a place with moisture. The shower handle was hard to adjust to the correct temperature. And the spigot for the bathroom sink was so far back i