DoubleTree Suites by Hilton at The Battery Atlanta

Our stay at the DoubleTree at Battery Park was hands down one of the best hotel experiences we’ve ever had. From the moment we checked in to the moment we left, Jarvis made sure we were completely taken care of. His professionalism, kindness, and attention to detail truly stood out. He went above and beyond to make sure everything about our stay was smooth and enjoyable. It’s rare to come across someone who genuinely cares about the guest experience the way he does. The hotel itself was wonderful, but Jarvis is what made the stay exceptional. Customer service like that is hard to find, and it did not go unnoticed. Without a doubt, one of the best experiences we’ve ever had. We will absolutely be back

I checked in at this property 11/7/2025 intending to stay 1 night. Upon entering room 505, it smelled of old stale smoke, and was very warm and stuffy. When I tried changing the thermostat, there was an electronic screen over the top of the temperature read out and I could not manipulate the temperature. So I went down to the desk and said the room was unacceptable and they gave me room 601. When I entered 601 it was again stuffy and smelly. When I tried reducing the temperature on the thermostat which was set at 74, every time I turned it down it would just go back up to 74 and there was a lock icon on the bottom of the screen so it could not be changed. So I went back to the front desk and the clerk from the desk came up to the room and tried doing the same thing I had done and then con

Positive: Location. Spaciousness of room. Negative: We were greeted by two warm and professional women in the evening upon arrival. Unfortunately in the morning, I was harrassed over eating from the breakfast buffet which employees from the night before told us was free. Musty room. Two roaches too.

My stay at the DoubleTree Suites by Hilton at The Battery was nothing short of exceptional, thanks to Sylvia’s extraordinary leadership and hospitality. From the moment I arrived, she set the tone with genuine warmth, professionalism, and a level of care that made the entire experience feel personal. Every detail—from the immaculate suites to the seamless service—reflected her commitment to excellence. The location is unbeatable, the amenities are top‑tier, and the staff clearly takes pride in creating a welcoming environment. Sylvia is the kind of manager who elevates a hotel from “great” to “unforgettable.” I left feeling refreshed, valued, and eager to return. I wish I could give Sylvia 10 stars or more!

Some people make a hotel stay comfortable; Sylvia makes it memorable. During my time at the DoubleTree Suites by Hilton at The Battery, she consistently went out of her way to ensure I felt welcomed, supported, and genuinely cared for. What impressed me most wasn’t just her professionalism — it was her heart. She has an incredible ability to read the room, sense when someone needs a little extra kindness, and offer it without hesitation. More than once, she turned a rough day into a good one with nothing more than her empathy and her smile. It’s rare to meet someone who can change the energy of a space just by being in it, but Sylvia does exactly that. This hotel is lucky to have her, and so are its guests.