DoubleTree by Hilton Lubbock University Area

We stayed at the Double Tree Hotel Lubbock on February 13-14. We booked a King room with pullout bed for 3 guests. Upon check-in we were put in a room with a king but no other bed. We notified the front desk and were then moved to a room with two queens. Still not what we book but we were flexible. The next day house keeping cleaned the room while we were out and we discovered my son’s Beats Headphones were missing. We called the front desk and the gentlemen was very rude, and said all the other staff had gone home because they were tired and he couldn’t help us. I asked for a manager and did receive a call back about 10:30pm. The lady assured me she’d look into it and call me back. I never heard from her. The next morning (Saturday ) I went down to the front desk and spoke to the Assistan

Staying in a 2nd floor room that faces the open courtyard bar area which is definitely not quite, I wouldn't expect it to be. I would expect the rooms to be more sound proof. Beautiful hotel but make sure your room is somewhere else if you expect some quiet around 10:30p. Hotel staff was not accommodating and wanted more money to change rooms. The bars last call is at 11p and you can assume it wont be quiet anytime soon after the bar closes. We booked stating with kids and Hilton Doubletree obviously doesn't account for parents with children when assigning rooms. Worst experience ever! Good morning addition, shower head probably never has been cleaned properly. Great start with hardly any sleep.

Positive: The staff. They were friendly, informative, constantly working, and kept the hotel running smoothly. Negative: No complimentary breakfast, no microwave in room, they only have coffee in the lobby for a couple hours in the morning, and if the hotel was full, or too many people dining at the restaurant, then there is not enough parking.

The absolute BEST customer service! Brandon at the front desk goes above and beyond—truly outstanding. I’ve never experienced customer service this exceptional in my life! I would recommend this hotel to anyone needing a place to stay in Lubbock! The room was spotless and pristine, and the atmosphere was incredibly welcoming. This will definitely be our go-to hotel whenever we travel to Lubbock! (Just another shout out to BRANDON, you are PHENOMENAL!!!)

Just stayed one night on a Saturday! Hotel is very nice the workout sppot was really cool and large compared to any Hotel Ive been in before. There is a nice pool sadly no hot tub! I gave the location 3 stars bc its not on the best/safest side of town and there didnt seem to be a lot of parking! I must point out though the restaurant on site was AMAZING!! Take about delicious!! But what was even better was the sweet server!! I wish I would have got her name!! But she was so sweet talked with the sweetest kindest voice! Always came to the table with a smile! She really made the whole stay!! Some might like this but there is a Wal-mart across the street literally!