DoubleTree by Hilton Hotel South Bend

I stayed at your property Friday, October 4th. Gene who picked me up at the airport, was very friendly and helpful for suggesting the LaSalle for a place to eat and also got me to the football game, He also shared some stories about South Bend and ND on the way to the game.. He even joined me for a beer after his shift!||Randall was also awesome giving me a ride to the light rail on a busy Saturday night. He too was so friendly, accommodating, and eager to help.||As a person who works hospitality at The Riverside Hotel in Boise, I understand what good service and dedication is all about.||These two gentlemen go above and beyond and are a huge asset to your property!||Thank you,||Steve Swoyer|Boise

I'm a diamond member and have stayed at many Hilton properties. For the most part all the properties I've stayed at were great, I've even stayed at Double Tree South Bend twice before my last visit January 16-18th 2026. I have to say this stay was a huge disappointment. First off no hot water Saturday, but that's not as bad as not being able to rest after being on a 10 hour flight . I'm not blaming the hotel staff 100% I feel the chaperone and parents of the five children's hockey teams should be held accountable for not watching those kids running around and causing havoc in the hotel. The staff did try and gain control but it was chaotic all weekend. Some of the adults with the teams were promoting the chaos. Chasing the kids around the hotel. There were a few children that did have mann

So I feel bad because this was actually a beautiful hotel. Major issues though. The only one I will really talk about is there was no warm water to take a shower. They were cold. I totally understand they were busy and also under construction, but, cold water? In a gigantic hotel that should be sufficient to handle a full packed hotel? I staid 2 nights with my family of 4 and no hot water. However, the main problem was management would not address the issue. We talked to the front desk and they said management would touch base with us. They did not. I called twice after the stay and was told management was working on the call back list because there were a ton of people with the same issues and more. I called twice….and still have not gotten a call. Not even an apology. It’s f

Positive: I enjoyed having a room last looking out into the atrium area. Was offered a cookie at checkin Was in a great area downtown with many things to do in walking distance. Negative: I had noticed that the hot tub/whirlpool was out of order

Our stay was to relax, swim and enjoy Valentine's weekend, however, it was not sweet. Our weekend was aggravating. First our showers were cold, I wish I would have checked the reviews. We wanted to swim, the site did say parden our construction but nothing about the pool being closed. The room was big and updated but had construction dust everywhere. We payed extra for a corner room with a view but the windows were dirty and the seals were broken so we could barely see out the windows. We have a suburban so had to park in the large vehicle lot that has very few spaces and is extremely tight and hard to park. When we got back late at night exhausted from a concert, the parking lot was full so had to figure out parking. We had to go a block away to a public lot, this was frustrating. The ro