DoubleTree by Hilton Hotel Portland - Tigard

My reservation that was booked by a third party was not received by the hotel. What could have been a very frustrating night was saved by the front desk manager, Iman! She was amazing! She saved the night and helped us turn the night around. The only issues were the hotel is under renovation right now and the iHome radio in our room went off at 5am. Make sure you turn off the iHome alarm when you get to your room. Again, Iman was amazing!!!!

If I could give this hotel six stars, I would. The front desk staff are absolutely stellar. They went above and beyond to make.our stay pleasant and comfortable. Rooms are clean, comfortable and inviting. Ambiance is relaxed and soothing.

The location is very good, near freeways, shopping, restaurants. |The hotel, is extremely out-dated. |After the first night, and our return to our room, housekeeping hadn't come. We inquired, and we're told that dues to some religious vacations the hotel was short staffed, therefore if we wanted housekeeping, we have to inform them (they didn't tell us that at check in).|The bar was never open, throughout our 4 day stay, perhaps for the same reason as the "housekeeping".|Another day, room cleaning included fresh towels and the bed was made; another day, fresh towels only. ||The morning buffet, which we used once, (it's a decent buffet), posted a sign "$15 for adults, $8 for kids". I asked the front desk if my Hilton-Diamond status provided me for a free breakfast, and I was told yes, to si

Reception was nice but slow during check in. Don’t seem that well versed with the system hence it took a long time to check us in. Room was clean and spacious. Had 2 tvs in the room, which made one redundant. Hilton brand is less generous compared to other hotels but there’s quality provision. Crabtree & Evelyn bath gel and shampoo.

The room was quite clean; however, the bathroom was small, and it was somewhat inconvenient to place the towels outside the shower area. The hotel itself is lovely, with beautiful scenery around the lake. The front desk staff were friendly and welcoming.