DoubleTree by Hilton Hotel New York Times Square West

This is my second time in this hotel with my wife, very nice to be back there. The receptionists are very attentive. I thank everyone there for their attention. Great location. Easy check-in effort with friendly staff. Room was clean and well-maintained.The experience at this establishment surpassed all our expectations! From the moment we walked in, we were greeted with an amazing atmosphere and warm hospitality. The staff was incredibly friendly and attentive, ensuring that our every need was met. The service was top-notch, with every detail carefully attended to. The food was simply outstanding, with each dish bursting with flavor and expertly prepared. Every bite was a delight to the senses! The professionalism displayed by the entire team was commendable, making our visit truly enjoya

I loved this stay! The hotel even had available rooms before the check in time!(not what i ordered but was great for me!!) I came in around 11:20am and welcomed to a great room!! Everything in check in&out want smoothly and very fast!! Also Kevin in the front desk gave me a great service!! Before I left! Room was clean and perfect! Thank you guys!! 🤗

Our stay at DoubleTree by Hilton Times Square West was made unforgettable thanks to the incredible staff. Due to a booking issue, our initial reservation was incorrect—we had booked two bedrooms but were given a room with one double bed. After arriving exhausted from a long, sleepless flight, this could have easily turned into a stressful situation.||Thankfully, Joanna and Arman were absolutely amazing. From the moment we explained the situation, they were kind, patient, and incredibly professional. They went above and beyond to help us change the reservation and made sure we were comfortable. What truly meant the most was their effort to accommodate an early check-in, which was a lifesaver after traveling for so long.||Their positive attitude, empathy, and genuine care turned a potential

I stayed at this hotel on Jan 22 -23, 2026, travelling in Amtrak. I have Hilton points and was a bit disappointed upon arrival. Just getting thru the door with a suitcase was a little challenging because as I recall, there weren't automatic doors. The lobby area was much smaller than I'd anticipated or was used to with most Hiltons. The desk clerks did not seem as friendly as I thought they could be. While waiting on line one clerk, who was already assisting a guest, just pointed me over to a second clerk, who all the while had been available, but didn't seem to acknowledge me. I didn't even know she was working. She did eventually redeem herself by giving me two cookies and water😂. The room and bathroom were okay but again, much smaller than I'd anticipated. The hotel is in a pretty decen

My family and I stayed at the Double Tree West Time Square from January 1st-6th, 2026. I am a Hilton Honors members ,therefore, I frequently stay at Hilton properties. This was the ABSOLUTE worse Hilton Hotel I have ever stayed at. For those of you traveling to New York don't be fooled by the pictures they have. The hotel looks nothing like the pictures. It was a bad experience from the beginning: desk clerks were rude. I had been standing in what I thought was the line for about 20 minutes then the desk clerk rudely says " the lines over there!" So I had to go wait another 20 minutes. Only 2 of the 4 elevators worked which made the wait for an elevator extremely long each time. Most Hilton Hotels have spacious rooms, however this one does not. The rooms were EXTREMELY extremely SMALL. and