DoubleTree by Hilton Hotel New York City - Chelsea

I asked about parking and they gave me wrong address, nothing there. Had to go park st another place to pay full price. Checked in at 3. Didn't get a room till after 4pm and I have to wait in line again to even get the room card so didnt get up till almost 445pm. Definitely not a 4 star hotel, 2 star at most. Rooms are tiny. We've been to other hilton and its definitely better than here. Heat blows cold air. dropped to one star. Shower also doesn't run properly. It either runs cold or very hot. They should of moved is to a other room but they sent a technician. Didn't change much. Also theres no point checking in bags if your gonna have to bring it up yourself. Not family friendly as its a tight room. A luggage can only be placed down and open between front door and bathroom so also n

Positive: Location. Clean room. Comfortable bed. Negative: Cooler in room wasn’t working. Housekeeping had to be called for not cleaning room when requested. They came in to add waters but nothing else. Charging us for waters when it was implied they were free. Sign on waters was a little misleading

Location is amazing. Subway access is very close, alot of different coffee shops, halal carts, shopping, and restaurants are in walking distance. In my opinion this location is better than Times Square. I purchased a water case from Walgreens and brought it back to the room because after your 1st two free bottles, they’re $3 for a 16oz bottle. Definitely get a water case! Rooms are small if you’re traveling with more than 2 people but doable. Shower water is nice & hot. Staff is very helpful and welcoming. Elevator’s are sooooo slow. I was thankful that I was only on the 5th floor and I can use the stairs because the elevator’s are the major downside to this hotel. It takes forever. Other than that, I had a great time!

The customer service, cleanliness and location of this hotel were absolutely superior. The staff were so friendly, accommodating and welcoming. They let us have a late checkout and took care of ordering reasonably priced transportation to the airport. Highly recommend this spot!

Great price, walking distance from Penn station, close to a ton of subway lines, free cookies at check-in, fresh lemon infused water in the lobby (a real lifesaver and appreciated amenity for my water-dependent wife), and the best customer service we’ve ever had at a hotel. Truly. Every time we passed in the lobby everyone had warm greetings, they were fast when we called for something from the room, and extra water, cookies, and kindness when we were checking out. So friendly! The room was totally fine. The place was clean. But routinely great service from all shifts and all staff.