DoubleTree by Hilton Hotel Atlanta - Roswell

I want to give a special mention to Ericka, who truly made our stay a great one. We had a small issue with our room on arrival, but she immediately reassured us and had everything sorted efficiently by the next day, which we really appreciated. Overall, the hotel was very good — clean, comfortable, and well-maintained — and the staff were friendly and welcoming throughout our stay. Ericka was especially kind, helpful, and professional. She went out of her way to make us feel comfortable and at ease, and it genuinely felt like a home away from home. Anytime we needed anything, she was always ready to assist with a warm and positive attitude. Because of Ericka (and the great experience overall), I would absolutely return to this hotel whenever I’m back in Atlanta, whether with family or f

The good: The location is wonderful, convenient to everything. The beds are comfortable. There are plenty of drawers. Parking is free and plentiful.||The bad: The rooms could use some work. Our bathroom door didn't close and a part of the shower handle was loose, making it awkward to use. The elevators sometimes took a ridiculously long time to arrive, so we had to use the stairs, even though they deposited us outside. The desk clerk scolded my husband for not waiting patiently enough during a 15 minute wait for a new key while she baked and then handed out cookies to people who walked up after him (probably the cookie recipients are the ones writing the glowing reviews of the desk clerks here). ||When we arrived at breakfast in the first hour it was open, it was lovely, if unexc

We were in Roswell for a long weekend wedding celebration with a large group of family and friends. Upon arriving at the hotel, we knew it was going to be a great experience. Ericka was at the front desk, and made the check in process so easy, and even gave us some warm cookies. She is simply the best!!!!!!!! Our room was clean and the bed was so comfortable. Whenever we needed anything from extra towels to toiletries, Ericka and the rest of the staff went above and beyond to make our stay comfortable. Our group we even able to provide Ericka with some flowers for the front desk when we returned from wedding. A bonus surprise was a personal short video from her that our friends took when they checked out and sent to us. If there is one thing to note, some of the ice machines on se

Positive: The room was clean and comfy. It was beautifully decorated, and one of the best mattresses I have slept on in a hotet. Negative: I wasn't prepared for a $100 non-refundable pet deposit.

I would like to recognize Ericka Burns for her outstanding professionalism during a major service disruption. Around 10:00 PM, all hotel key cards stopped working, and Ericka was the only associate on duty. She manually assisted every affected guest with calm efficiency and genuine care.||||Despite the pressure and volume of guests, Ericka remained organized, patient, and communicative, ensuring a smooth and positive guest experience. Her problem-solving skills and composure went well beyond expectations.||||Ericka exemplifies the service standards and values of DoubleTree. Her performance deserves formal recognition and strong consideration during performance and compensation reviews.