Courtyard by Marriott Norwich

This Marriott was absolutely beautiful the room was clean I had a beautiful View looking at the highway. The staff was amazing Marriott never disappoints me. And the chocolate chip cookies were just like I baked them.

If I could leave zero stars I would. This place is an absolute disgrace. The man checking us gave us an “upgrade” to celebrate my husband’s birthday. It was a tired, rundown king suite on the lower level. It was dirty with water damage on the ceilings. The shower doors did not close correctly and the water pressure felt like multiple acupuncture shots being given at the same time. As platinum elite members I was disgusted by the tired condition of this property.|STAY FAR FAR AWAY! DO BETTER MARRIOTT!

This hotel was a disappointment. No one stocked the room. We were out of everything. No blankets, body wash, conditioner. Isn’t that like the first thing you restock? Next thing, we were out of extra blankets. We called front desk to ask if they could bring us an extra blanket. They said to check the cabinet it should be in there, it wasn’t. So then they said well we are busy so if you want a blanket you need to come up and get it. It’s your job to bring us stuff when we call? Never been to a hotel where they said you need to come and get it. Lastly, before we left the hotel for the day to go out we heard water dripping from a room, we lost power for a minute and it was a leak in one of the break rooms they had going over the electric. Right on the floor of our room, and when we went to sh

I love this place. Friendly people, nice restaurant around the corner, clean comfortable rooms, and even a washer and dryer for which they supply the detergent and dryer sheets. A little lax about cleaning the room, but if I alert them, they get on it. It my go-to place to stay when I come to town for business and want a convenient, quiet spot. Oh, and the wifi is great.

Positive: Very newly renovated and modern. The suite was outstanding...charger ports everywhere...even on the couch! Very nice experience and right off the highway we were traveling! Negative: ""