Courtyard by Marriott Lubbock Downtown/University Area

Happy to never have to stay at this place again (read on!). I was hoping to have a reliable place to stay during my ongoing driving interstate back and forth to take care of my parents medical issues, but this is absolutely not it. I've stayed in this place 4 times now for reference, and the first time was a $99 rate but at a $250 rate, come on. This is way overcharging for this garbage fire. Furniture is worn and stained, temperature control doesn't work, there's no internet TV services even though they're advertised. The room on my last stay barely had internet at all. The water softener is so aggressive that it's not only dangerous in the shower, it's also undrinkable. There's no bottled water offered. I tried the breakfast once, but it's sad and obviously a cost cutter. The building i

I had a great stay at Marriott. The staff was excellent and consistently did their best to accommodate my requests. I asked for a larger refrigerator for my 30-day stay, and they were able to provide one from day one, which I really appreciated. The receptionists were always pleasant, professional, and helpful. The gym was clean, spacious, and well maintained. The surroundings were quiet, making it easy to relax. One detail that really stood out was the room’s window tinting and blackout shades. I enjoy sleeping in complete darkness, and that was never an issue at any time of day. Overall, a very comfortable and well-managed stay. The Bistro restaurant at the hotel was good. I especially enjoyed the tomato soup with the triple grilled cheese sandwiches. Because I often left the hotel aroun

Good stay. Hotel was clean. Staff was friendly and very accommodating. I would definitely stay here again if staying in the area. The bed was okay. It was soft to sit on but I woke up with my back hurting. Pillows were super soft. I would have wished for firmer pillows.

The room offered a nice view of the city lights at night. The room had very contemporary nice decor and smelled clean. The room was also super clean, the bed was comfy. They have a bar/lounge and a Starbucks downstairs. Pool inside and outside with a lovely hot tub. Lovely staff who were kind. And bottles of water that cost half an arm and a leg ($3 per bottle) so bring your own beverages. Also, it is by the freeway so you definitely hear the traffic all night but it wasn’t a big deal for us. Great stay overall!!

Horrible place. The quality of the room, the front desk service is horrible. Reasons below; 1/ we arrived at 1AM. The front desk person made you feel unwelcome. Didnt offer water bottle. And no bottles in th room as well - she said totally uninterested in guest experience in spite of me being a gold member. 2/ bathroom doors won’t lock. 3/ absolutely slippery bath tub with bath curtains of not enough length that water splashes out. 4/ the pillows on the bed were crumpled. 5/ the next day the room service is not done until 3:40 pm. They make a lame excuse that they have only 3 people. 6/ I tried calling front desk and the phones didn’t work. 7/ the WiFi and the TV doesn’t work. When you book a Marriott, you expect basic services. This hotel was horrible. I won’t recommend it.