Courtland Grand Hotel

The pictures of this hotel on the website and having “Grand” in the name is deceptive. This is not a luxury hotel, but it felt like they advertised as much when I booked. The lobby might be nice but the rooms were in pretty poor shape. Though the room was big, there were full size beds instead of queens. The room at least was clean, despite being too worn out. The pool was decent and heated, but the lights were busted so unless those are fixed, expect later swims to be in the dark. Front desk service was slower than what we experienced at other hotels on this trip. There was always a line that didn’t seem to move. This was also the only hotel on our trip that did not include a breakfast. Instead we were given a $10 voucher which would have barely covered for a family of 4. If you are using

This hotel wasn’t the worst but could have provided a better experience. Overall the lobby, pool, and common areas were clean. There were a couple of issues with one elevator going down on the first day but that seemed to get fixed for the rest of the weekend. The pool area was beautiful and was a major reason we chose to stay here. The only complaint here is the towels were so small at the pool, smaller than our bath towels in the room. On our first night the room was a problem. The AC was not working correctly, only one outlet worked, the sheets smelled terrible, and the hot water and water pressure in the shower were both awful. After informing the staff they did move us to a new room and gave us a free breakfast which was appreciated. They were very nice when we brought up the concerns

Positive: Centrally located Negative: The toilet seat sis not fit the toilet bowl. Parking is horable. There is no parking and the hotel pricing is insane

I had an amazing dining experience at the restaurant inside the The Courtland Grand Hotel, and it was all thanks to our wonderful server, Natasha. From the moment we sat down, Natasha was attentive, friendly, and incredibly professional. She made sure our drinks were always filled, answered our questions about the menu with confidence, and offered great recommendations. Her positive attitude and genuine hospitality truly stood out. Natasha went above and beyond to make sure everything was perfect, and her warm personality made the meal even more enjoyable. Excellent service like hers makes all the difference. Thank you, Natasha, for such a great experience!

The valet parking is too much, $60 a day. The hotel rooms need an upgrade for this price, stains on the chairs, moisture marks on the ceiling and walls. The hotel says newly renovated, don't believe it, they still have rooms that are in need of renovations. I chose the pool view, the pool is enclosed, and your room is on the same level as the pool. So, you'll hear the noisy kids in the pool, up & until 10pm. There is a glass door in your room that opens up into the pool area. Check the latch to make sure it is properly locked, mine was unlatched. Don't get the pool view! The carpet floors looked really dirty. The best thing here is the staff, who are there to help you, they are very polite and professional. There are restaurants on the property. But, I highly recommend not staying here