Comfort Inn & Suites Baltimore Inner Harbor

I stayed at this hotel from 2/28–3/1, and unfortunately my experience was extremely disappointing. When I booked the room, free breakfast was listed as part of the stay, but it was never provided. When I asked about it, staff told me it was available from 7–10 a.m. daily, yet when I went down that morning there was nothing set out at all. on 3/1 after returning to the hotel with friends, we discovered that the elevator was broken. We were told we would have to climb 11 flights of stairs to reach our room. The same gentleman who checked me in directed us to the stairwell and essentially told us “good luck.” Because of these issues, I contacted the property requesting some form of refund or compensation for the inconvenience. Instead of addressing the problem, a staff member dismissed my co

Location is very convenient, but that’s where the list of positives ends. Do yourself a favor and DON’T stay here. My requirements are minimal when booking hotel accommodations. I want a convenient location with a clean place to rest my head at night. I don’t need bells and whistles and I don’t want luxury as I strive to stay budget-friendly. This place isn’t worth the more affordable price. The whole hotel is run down and just icky. The first room I checked into was horrible. Gross floors, dirty looking shower/tub, water stains on the ceiling, water damage on the walls, woodwork peeling off or missing, missing lamp shades, and no operable light switches. Some lamps didn’t work and you had to turn everything on manually, not with a wall switch. I called the front desk to ask for a differen

The hotel room and overall hotel is dirty. It was unsafe. The towel had a cigarette burn. My non smoking room smelled of cigarettes and marijuana. It was loud with a lot of in and out traffic. I got stuck in the elevator twice. I was not comfortable and actually scared. I expressed my concerns to the manager who was dismissive. These conditions are not acceptable by any standards!

Elevators not functioning! Room was not clean and had smells! The toilet seat was barely attached and more like a swivel seat. Furnace not functioning properly. Dope smell throughout the hotel! Smelled like a pack of skunks were living in the hallways. We left and booked at a different hotel within 1 hour of arrival. I wish I didn’t use my hotel points on this disappointed Choice Hotels experience. We left and let our keys in the room. They could not offer us anything to stay the night at this hotel and we didn’t ask! Just wanted to get out as quick as possible! Very lucky to get another hotel on New Years Eve in inner harbor! I stay at hotels over 200 nights a year on business trips and this hotel is the worst place I have stayed at in many years!

Muhammad was nice and gentlemen at front desk. However, hotel was not clean. Chipped walls, bathroom drain was clogged. I was provided a set of sheets with clumps of hair. The lamp shade in the bedroom had a massive stain. The placed lacked cleanliness. My wife complained for days after I booked 2 nights at your hotel. We ended up leaving after the first night. The hallways smelled like marijuana. I would not recommend the hotel. This had to be one of the worst experiences I had at a hotel.