Comfort Inn Bismarck

I read several reviews before staying here. I pinched my nose and booked a room because my child was excited about the the water slides. Warning: all of the negative reviews were accurate. The rooms, the halls, and the pool area were extremely dirty. The property is older and in need of updates. That is understandable, but being dirty is unacceptable. I'm becoming leery of Choice Properties. This property needs to be audited/ inspected. The staff, price, location were fine. The hair in the bathroom, blood stain on bed spread, debris on hall floors, dust & debris in pool area are not acceptable.

Bismarck Health Inspectors ASAP!! Carpets and walls of the hotels are stained and have a funky Oder. The hotel has barely any main lighting in the rooms and AC filters look like they haven’t been replaced for years. After we complained and went a refund process, One of the staff said “good luck trying to find a hotel because they are all going to have the same problems”. We happily went to holiday inn and were informed that comfort inn’s PR and hospitality services are not professional. The photographer who took the hotel photos online really touched up how the rooms and hotel looks because it really convinced us it was going to be great.

Positive: Clean, Great pool and breakfast. Very friendly staff! Negative: Our room was a little run down. The walls and doors need some TLC. But it was very clean staff friendly and breakfast delicious!

Our check-in was so smooth with Kumar. We were a group of moms traveling with a handful of kiddos and he made sure we had everything we needed. The pool was a blast, the front desk immediately stocked towels once told they were out, and the breakfast was great. Loved the crushed bags of granola! For the price and having kids running around, we’ll stay here again!

The continental breakfast area needs some major upkeep, the chairs are quite worn. Worst that this the breakfast area appeared to be an open area for guests to sit in during the day and when it was time for breakfast in the morning it was not clean, there was garbage on the floor. There was no signage on the doors that guest should be wearing shirts, shoes, etc. There were guests eating with their families and people were in bare feet and no shirts as it looked like they were ready to go to the pool. The staff did not say anything to these people. I will have to think long and hard before a future stay at this location.