Casa SOBE

It’s rare to stay in a hotel where you leave wanting to give the worst review you can, but sadly on this occasion we have to. ||We booked to stay here for 2 nights, and when we arrived at 8pm to check in after an incredibly long flight, we discovered the elevator was out of service and we would need to carry our bags up 2 flights of stairs to get to our rooms. Absolutely no prior warning was given about the works, and we were travelling with people who had mobility issues too. To top it off, our rooms were right outside the works they were doing on the elevator shaft which continued until 9.30pm for both nights - the sound was deafening in our rooms. I contacted the supposed ‘24 hour help desk’ to ask when the works would end and received no reply. |The next day we discovered a few things

I booked this accommodation for 6 nights for the first time and I am thrilled! The room was very large, modern, and cleverly furnished with plenty of storage space. The cleaning staff is very friendly and courteous. The location couldn't be better, as you can walk to the beach in one 5 minutes. Ocen Drive around the corner. Shops, restaurants, and bicycle rentals are nearby. I visit Miami Beach regularly and will definitely book this excellent accommodation again. A big thank you to everyone at Casa SOBE :)

Although the rooms look nice and fresh and the location is great, there is a big catch here: the management. During our week in Miami, the weather was unusually cold, around 38°F at night, and the AC for Heat in our room did not work at all. Instead of someone from management coming up to confirm the issue, they kept sending a maintenance guy who did not speak English, looked at the unit, said “I will fix it now,” and left. He came 5 times with no result. After every visit, management emailed saying maintenance reported the AC was working fine. I even recorded a video showing there was no air flow and no sound from the unit, but they kept replying in writing that everything was fine and implied we just wanted the room “extremely hot,” which was not true. We were freezing and slept in hood

Ok rooms with terrible service and management. the place was clean but the windows were completely facing another building letting no natural light in unlike the listings which showed nice sunny views. At nights it was very cold because the heater did not work and the management even after sending in the maintenance to fix it and couldn’t. Decided too simply say it worked and lie to our faces saying that everything was fine. Absolutely garbage people own this place. The light sensor in our room was broken and even the maintenance said it’s an issue here that no one decided to fix. And every 30 seconds the lights would go on and off even if I was in the room doing something. No one on the property spoke English either. Also at the door there is a QR code which connects you to personnel, no

I was cautious to stay at a non name brand hotel, but the location looked great. I was blown away by the customer service, location and the room. Everything I wanted, and a very short stroll to the beach for a morning walk. Very safe and secure. Cleaning staff went above and beyond.