Cape Resorts

As a business owner understand that a policy is a policy however, they’re always extenuating circumstances. As a gift to my in-laws, my husband and I purchased a gift card for Cape resorts . They booked a night at Hotel Congress for New Year’s Eve ($750). UnFortunately, last week, my mother-in-law was hospitalized for complications with RSV. My father-in-law called Congress Hall early in the week when he realized that the likelihood of them getting down to Cape May was not very good. He was told there was nothing they could do for them, that the reservation was nonrefundable and that they should’ve purchased vacation insurance, even though it was just for one evening. I personally called the Cape Resort Office today to see if we could at least recoup the $500 gift card portion So they cou

I recently called the Virginia Hotel to get a gift certificate for a wedding. They politely explained that their online system was the only way to receive that in the mail. With some skepticism I went on and purchased the gift with instructions to ship from Cape May to Massachusetts . This was late last Friday. In the notes I stated I needed expedited delivery to have in hand by the following Wed. I was very pleasantly surprised to receive it all on Tuesday noting they had paid to overnight the package at no cost to me. ( Oh and Ida came through during this interval.) Fist Class Customer Service from a First Class organization.

It's always a great experience any season that we visit any of the Cape Resorts Properties.

Amazing resort