Canopy by Hilton Atlanta Midtown

We were in town to celebrate my husband’s birthday. Needless to say we thought we had completed the reservation process for a room at the Canopy but did not have a reservation after all. Jarrett Major at the front desk was a life saver. He set out minds at ease and assured us that everything was going to be ok. He quickly got us taken care of with accommodations and we were able to enjoy the rest of our evening. Jarrett Major will be the reason we revisit Canopy Hilton, he is awesome!!

Positive: Excellent location. The hotel is very modern and clean. The bed is comfortable. The breakfast is quite good. The car valet is easy to use; you use a text link to request your car and tip the valet. Negative: The HVAC system makes loud clicking noises each time it turns on/off. It woke us up almost every time. It?s enough to keep us from coming back, unfortunately. Checkout was slow because there was just one employee at the desk.

The hotel was amazing. Very soft beds, pillows could be better but that's not a problem. The room was very clean and I fell in love with the shower. Access with a key card to the floors was very nice. All the staff I interacted with was incredible and went above and beyond to help with any requests we had. David at the front desk was awesome! So was the lady during the morning shift, I couldn't catch her name, otherwise I would be giving her a shout-out by name on here. Even the employees at the door were very nice and helpful. I really loved my stay here and would definitely recommend for others to try out the hotel. I will definitely be coming back again. I liked it so much that I ended up getting the wooden key card as a souvenir from the front desk lol.

This is my second time staying at this hotel. It's just okay. I would expect better service from front desk staff at a Canopy. Additionally as a Diamond member, but ya know....everyone is a diamond member these days. The rooms are clean and the bathrooms are nice. The pillows are standard issue Hilton pillows and they suck. The next morning, after checking in the night before, if the hotel had foam pillows. The gentleman at the front desk said yes and he said he would have them put in the room. Ummmm, that didn't happen. Valet parking is the only option at the hotel and it's pricey, so just be prepared for that if you have a rental car. We never had an issue getting our vehicle quickly. This is probably be the last time to stay at this property.

As Hilton Gold, I’ve stayed at many properties. This was probably my least favorite Canopy experience, and would choose a different accommodation for future Atlanta trips. Positives- 1. Amazing location: easy access to the Arts Center MARTA stop, and close proximity to the High Museum of Art & Colony Square (plenty of great dining!) 2. Room was similar to other Canopy properties in terms of look/aesthetic. Good size. Areas for Improvement - 1. We had the sleep/do not disturb sign outside of our door, and they came in and serviced the room anyways. That is a huge red flag. When you’re paying over $400 for an accommodation, a request for privacy should be honored. 2. Had to ask 2x for food/beverage credits to be applied. Attention to detail of staff could be improved. 3. Some of the staff we