Cachet Boutique Hotel NYC

Check in room had no heat. Sends a maintenance man to “fix” tells us we can go out & when we got back it would be fix. Um no, we just walked around over 5 hours we needed a hotel room at this point. So they give us another room, this one had no heat either. Finally got a third room & I notice each room didn’t have a fridge, safe, or even a phone to call down to the front desk. You have to call on your cell & most of the time the 24 hour front desk help won’t answer. Booked this weekend for my husband & I’s 5 year anniversary & our final day we have NO HOT WATER IN OUR ROOM!!! This was my last straw, I can’t even shower before I have to spend the day running around the city until our flight tonight. Will not be coming back for my 10 year anniversary. So disappointed. So unprofessional with

Pros: *The front desk staff are super nice and super helpful. * The hotel is extremely quiet. * The patio is very cute and very peaceful. * Several quiet spaces scattered about the hotel, perfect for someone "working from home." * A great location to head in any direction around the city. 10-20min walking distance from subways and some “must see/must do” things around the city. * Staff was very attentive to bringing me ice! I'm an athlete, and I would train everyday while I was here and needed to ice my muscles after. They were wonderful about bringing me buckets of ice multiple times a day when I asked for it. Cons: *Not the cleanest. I set my clothes down on the floor to take a shower and when I picked them up they were covered in dust. *AC is terrible. I called 3 times across 3 separat

The friendly staff is the only reason this hotel gets any stars at all. It looks NOTHING like the photos, it was not clean and the beds were horrible. It looked like this hotel had really nice communal areas and bar/restaurant but everything was empty/closed/under construction. The pictures were probably taken when the hotel opened in 2012 and everything has just gone downhill since then. I simply can’t understand how they are allowed to say that this is a 4 star hotel. I do recommend this location so if you find something better close by, choose that.

This is a perfect example where you shouldn’t always believe reviews. This is a GREAT hotel. The check-in and check-out took 2 minutes. The staff was efficient and polite 💯 My room was clean and beautiful with a huge bathroom 🚿 It really felt like home ! The only very small downside is that I had to pay 2$ in cash for them to keep my suitcase the day I left. It’s very cheap so it was appreciated 👍🏼 but most tourists don’t use cash when they travel, so I had to withdraw 50$ + bank fees just to pay these 2$. I just wished I had this info before my arrival 🙃 Deposit was returned 24 hours after I left, so before bashing this lovely hotel, keep in mind your bank might just be slow.

The hotel staff are friendly and I found the common area and room to be clean. There are some things I liked about the hotel and did not. See below. Pros: - Central location that’s easy to go uptown or downtown from - Bathroom was a decent size - Lobby coffee machine - Late checkout was offered Cons: - Noise is an issue as the room window opens to the hallway - Room could have been brighter - Unfortunately no early check-in offered