Boulder Ridge Villas at Disney's Wilderness Lodge

Our family’s once-in-a-lifetime Disney vacation ended in disaster because of the bell services at Boulder Ridge Villas (Wilderness Lodge). We arranged for an early morning checkout with assistance from bell services for our luggage. The night before, I even visited the bell services desk to schedule a 4:00 AM pickup, but I was told “That’s not necessary – just call when your bags are ready, and we’ll be there in 5-10 minutes.” Unfortunately, that promise was not kept. We called at 4 AM as instructed, but no one arrived for an entire hour. It took 60 minutes and a follow-up call to finally get a bellman to our room – an unacceptable delay when we had a flight to catch at the crack of dawn. When the bellman (named Bill) finally showed up around 5:00 AM, he appeared groggy and rushed. We had

New favorite DVC location. It had just the right amount of vibe with still being relaxed. My only issue was that I didn't get to spend more time at the resort and relax by the pool. Enjoyed the boat ride to MK and the camp fires at night. Even the gym was first rate.

Staff were great. Room was clean however several things were dated and our room had some small issues. Lights didn't function properly. Microwave was damaged toilet had no power behind its flush which was a hassle. No cleaning took place during our stay or freshened our towels. We did ask staff for some small things on 3 small occasions such as fresh towels or 1 extra laundry soap and got denied both times! The amount of money spent here and to have this not be top tier is crazy. We will stay loyal to universal properties. Their premium hotels maintain high standards on everything!

Beautiful and relaxing place to stay! We loved this resort!

This place was an unexpected surprise. We went to Disney and wanted something with a kitchen for my Wife and Daughter who have special dietary requirements. Wilderness lodge is one of my favorite resorts so we decided to try the Boulder Ridge Villas. Fantastic rooms. the building is great with the same feel as the lodge. and as always the people are incredible. I would definitely come back and would highly recommend to anyone.