Boulan South Beach

We were very satisfied with the hospitality at this hotel. The staff is friendly and attentive, and the front desk team is always ready to help. I would especially like to highlight the breakfast — we prepaid for breakfast when booking the room, and it was an excellent decision. Breakfast is served at the neighboring restaurant, Orange Blossom, and it is truly delicious. I definitely recommend adding breakfast when making your reservation. Housekeeping was provided daily, and the beds were always neatly made. The only minor downside was that at first we received very small bottles of bathroom amenities — only one of each type for two adults and two children. However, after contacting the front desk, the issue was immediately resolved, and additional amenities were brought to our room.

On arrival the reception staff were not the most helpful at all and appeared disinterested.|We stayed in a penthouse room and this was ok with good views and facilities.|The rooftop pool needs some attention and appears to be somewhat run down. Again the gentleman on the bar was less than helpful.|The location is good, only one block from south beach.|The courtyard area is dirty and definitely needs a refurb. The orange tree restaurant was lovely and the staff were so helpful. Maybe they could train the hotel staff.|We wouldn’t stay here again

I do not recommend this hotel. When checking in it seemed like all the employees were more interested in there talking with each other then actually helping customers. I also arrived around 10 am and my room was not ready until 4pm. Other hotels I have stayed in have called housekeeping and let them know the customer was here and could they clean the room first. The elevators were not working all weekend. All the staff there are not helpful at all.

Staff is friendly, but there are a few issues with this hotel. #1 our shower did not get hot water. The sinks had hot water, just not the shower. #2 the refrigerator in our room kept malfunctioning and beeping because it wasn’t staying cold. This was very disruptive to our sleep. #3 the blackout curtains do not go all the way across the wall, so there is considerable light leak from the window. #3 one side of the closet door was broken, so I had to go through the other side and walk to the end of the closet to retrieve the ironing board and iron. Not a huge deal, but worth noting.#4 The shower door doesn’t seal, so tons of water ends up on the bathroom floor when showering. #4 the rooms are ok, but they definitely could use a fresh up The walls are dinged up pretty badly, furniture is dirt

This hotel is nice and situated in a great location. Our room was so amazing with the separate bedroom, kitchen and living room. It was extremely spacious and beautiful. I will however say I am disappointed with the level of cleanliness of this hotel and the service. First, our room was “cleaned” three times while we were there, however the same dirty stain stayed on the toilet lid and the vanity in our powder room the entire trip. I went in with a wet paper towel just verify that it was removable, which it was. There was spider webs and dirt by our vanity light that never got cleaned. I was very disappointed in the false advertisement that there would be complementary beach chairs and umbrellas at the beach. We had 4 people to a room (which was identified) yet we were only given 2 chairs