Best Western St. Louis Fairview Heights

Stayed one night. I had read all the reviews and alot of bad ones so I was hesitant to stay but I could see they had been remodeling. I went in about 9:30p.m was greeted by a girl named Alyssa I think that was her name super friendly and a guy was there named mighty yes that's his name also super friendly .when I went in everything looked really good eating area had new carpet new cabinets everything new looked great so I asked to see a room they had no problem showing me a room the room was completely redone looked very nice Stayed the night shower was good plenty of pressure and hot water. The only complaint I had with the room it had only 1 trash can. Need 1 more trash can in room. Went to breakfast the food that I had was good. Not as much food as most Best Western breakfasts they need

This was a fourth visit at a Best Western branded property. It was the worst ever. I chose it due to the amenities and it being pet friendly and its nearby location to family and St Louis airport. My first mistake was not reading the reviews. The hotel was under renovations but they were no excuse for the problems I identified during my visit. If I hadn’t been so tired and didn’t have my 93 year old mother with me I would have checked back out. The room window was open and there were bugs in the room. The bathroom floor was dirty as if someone had tracked in dirt from outside. The breakfast was the pits. The hot menu was sausage gravy, which all gone, dried biscuits, and a few egg patties…..this was by 9 am….the food was not replenished. There was f burned toast smell thru-out the

Positive: The sheets were clean, and the bed was comfortable. Negative: The floor of our room was very dirty. It is our habit to remove shoes upon entering a house or even a hotel room. After walking across the room and getting on the bed, we noticed that there was a lot of dirt from the floor on the bed. YUCK!

I had a wonderful stay at the Best Western Fairview Heights. The hotel was spotless, my room was exceptionally clean and comfortable, and it was clear that the staff take great pride in maintaining high standards. Breakfast was fantastic with plenty of options and everything fresh and well-presented. The entire team was super friendly and welcoming, but I especially want to recognize Dayna at the front desk, she was an absolute gem. Her professionalism and warmth truly made my stay memorable. I understand the property is undergoing an extensive renovation, and if what I experienced is any indication of what’s to come, this hotel is going to be outstanding. With the combination of great service and the improvements underway, Best Western Fairview Heights will definitely be my only choice

Absolutely awful hotel. I'd rate it at zero stars if that were possible. Checked in for one night stay at 9:30 PM. Woman who checked me in had two metal studs coming out of her mouth. Upstairs and opened the door to a musty foul smell. Dirty table top, sticky mess on the lamp. Tried to call down stairs for a new room. Phone in room didn't work. Decided to gut it out but woke up at 2:30 AM as the smell was too bad. Went downstairs to check out and asked for an adjustment to the room price, as I'd only been in it for 5 hours and didn't get the morning breakfast. Night manager utterly worthless. Said he was new and didn't know how to do a refund. Poorly trained and motivated manager, as bad as the room was. Left a note with my phone number for the real manager, (named Meet Patel). Never got a