Best Western Premier Empire State Hotel

Room seemed clean but there were some trash left over from previous guest such as opened water bottles and ziploc bags. Its also not mentioned but you need to give an $100 USD deposit when you check in. Needless to say, the hotel is on a really good zone and only around 20min walk to the times square. You can stay on this hotel as it seems fine, but you need to know about this, specially about the $100 usd fee

Service at the Best Western Premier Empire State Hotel was outstanding beginning with check- int. Friendly staff (shout out to Christina) – Very smooth check-in and check-out. There is a parking garage next door and the rates were reasonable for NY standards. The property is clean and modern; room was large compared to other places we have stayed in NY and surprisingly, our room not only had space to hang clothes, but also a few drawers which was helpful (and rare in NY). Bed was comfortable, bathroom clean and roomy. The restaurant choices within a few blocks are diverse and numerous. Would recommend and we will def look forward to staying there again.

Exceptional Five-Star Hospitality Experience I would like to formally express my deepest gratitude and appreciation for the outstanding hospitality and impeccable service I received during my recent stay. From the very moment of arrival, the front desk team demonstrated the highest level of professionalism, courtesy, and efficiency. The check-in process was seamless, welcoming, and handled with genuine warmth that immediately set the tone for an exceptional experience. The dining room service was equally remarkable. Every interaction reflected attentiveness, organization, and a sincere commitment to excellence. The ambiance, presentation, and service standards were consistently refined and first-class. Security was evident and reassuring, providing complete peace of mind throughout the

For the price, this hotel absolutely cannot be beat. Clean rooms, incredibly friendly service, very centrally located. In particular, the rooms feel relatively new and modern. (No weird old carpets or anything you sometimes get.) Definitely bare bones in terms of amenities (microwave is in a common area, for example) but I will absolutely be staying here again, and recommend to anyone that they do as well. And I know I already said service was A+ but genuinely the nicest front desk staff I’ve ever met.

We just spent seven nights at the Best Western Premier Empire State Hotel as a family of four (two adults and two children), and overall, we had a very positive experience. I work in the hospitality industry myself, so I can be extremely picky when it comes to choosing accommodations. Normally, I wouldn’t stay in a three-star hotel, but the price for this Manhattan location was very attractive, the rooms are carpet-free (a big plus for me), and the hotel looked fairly recent, which is what drew me in. The location is excellent — perfect for exploring the city. The room was small, which is very common in New York, but since we mainly slept there, it wasn’t an issue. The beds were very comfortable, and the room itself was clean and functional. You shouldn’t expect too many in-room amenities