Best Western Plus Suites-Greenville

We have made this hotel our preferred hotel when traveling to the area. Check in was once again a breeze for our Thanksgiving stay. The front desk host (I didn't get her name) was very pleasant and accommodating! The hotel is clean. Hilda, the supervisor for housekeeping, is excellent! She saved the stay!| However during check out Melissa was on duty as the front desk host. We had been approved for a noon check out while checking in. Although housekeeping had us down for a late check out Melissa demanded that we vacate our rooms by 11:30. She was not open to any explanation (including our 4 grandchildren not being ready) and rudely walked away. She was very argumentative although I refused to engage with her. I also refuse to allow one employee, with no customer service skills, to stop us

Great place to stay. It was quiet, clean and the bed was the most ccomfortable. Everyone was friendly and helpful. Hayden took care of the breakfast area while we were there and he is fantastic. Probably why they have such a good rating. Will stay here again.

Positive: "" Negative: They said the airport shuttle service was down. They told me I would have to order a taxi or Uber. I requested the hotel pay for the taxis and they wouldn?t. I only stayed at this hotel because of the shuttle!!

So I had a decent experience here. The pet friendly rooms are right by the door which is convenient. Customer service is better at night and the breakfast staff was friendly. However daytime shift was not quite as friendly. Our key cards also were inactive and each day which was annoying as we had a 3 day stay. Overall i wouldn’t rate it a 4 star stay. It would Be closer to a 2.5-3. I will stick To Hilton brands. This place is more like a motel vs. a hotel very thin walls.

As a Best Western platinum member, I generally seek out Best Western Plus hotels when looking for a value option. This hotel worked well. It was quiet, clean and the bed was very comfortable. It is located on the eastern outskirts of Greenville, convenient to 10th street (ECU) and Greenville Blvd, two of the main thoroughfares. Breakfast was good with variety, but ends at 9:00, which may not be convenient for leisure travelers. Notable was the breakfast attendant today (1/15/26). He never stopped moving, and kept everything spotless and well stocked.