Best Western Plus Lake Jackson Inn & Suites

The hotel is very nice, and the breakfast is good, but the evening customer service was an awful experience for me upon arrival. I was being dropped off by my best friend, and many questions were thrown at me, assuming many other guests were going to stay with me in my room. Not the case. I was the only one who stayed each night, but I should not have been treated rudely regardless. When you are the face of the hotel, I think that you should give superb customer service and not make your guests feel unwelcome the second they arrive. I was exhausted after a long flight and regretted choosing this place because I was being spoken to very rudely. I requested something and was given a lousy excuse for not providing what I was requesting. The customer service in the morning was good, and the st

Great customer service! Especially Debbie! She went above and beyond to serve! I am now a loyal customer!! Give her a big raise! Other hotels have paled in comparison. La Quinta, Comfort Suites were not a great experience. Slso, everything was super clean so kudos also to the housekeeping staff! God bless Best Western, and especially, Debbie.

In comparison to other motels in the area, this place is honestly heaven. Even compared to other Texas motels in the same price range, it still stands out. The property is very clean, well maintained, and genuinely dog friendly. And yes, it is actually clean. No mold, no grime, and none of the issues I have encountered at other Lake Jackson motels and hotels. This Best Western Plus was a relief to stay in and made the trip far more pleasant. I highly recommend it to anyone who values cleanliness, comfort, and their sanity.

Positive: Room was clean and well kept, staff was frendly and helpful. Negative: Please put glasses for water or drinks aside from the coffe cups

The BEST hotel in Lake Jackson, hands down. The staff, the SUPER CLEAN rooms, the breakfast, the espresso machine!! Melody at the front is the sweetest and so professional. Not only are the rooms and bathrooms the cleanest I have ever seen at any hotel ever but the breakfast is 10/10. They use actual real eggs and they fry real bacon, not the microwave kind. I believe the owners are from Italy and they have an espresso machine downstairs that blows Starbucks out of the water. I mean, it’s really not even comparable. It is absolutely amazing. Considering the price of a breakfast +2 lattes these days (here it’s all complimentary) you definitely get a lot out of your stay. We flew in from Thailand and stayed here for 6 nights. So glad we gave Best Western a chance. We are members at most top