Best Western Plus Lacey Inn & Suites

Hi. Had a mostly great stay at this hotel. All employees were welcoming and went out of their way to help, got me more supplies as needed. Sadly, the first night the minifridge froze most of my food. The staff reimbursed me but I had to buy more. They got a maintenance person to replace the fridge that day, but he put in a fridge with NO freezer so my frozen stuff was thawed in the fridge...I was reimbursed but had to shop again, not fun with 12-hour workdays. Then the staff kept my frozen things in their freezer so I had to go to/from front desk to get or put in things daily. Again, the staff made up for the lousy equipment at the hotel. Plus the fridge was under the sink so not at all convenient. Staff was also flexible as I had to use the laundry room after hours due to my wo

We had the most positive, friendly, and relaxing stay at the Best Western in Lacey. We’d especially like to recognize Ian at the front desk for their outstanding service. Ian noticed the note on our reservation, greeted us with genuine kindness, and went above and beyond to ensure my partner’s accessibility needs were met. Ian’s attention to detail and thoughtfulness truly made our experience exceptional. Thank you so much! The room was spotless, with a comfortable bed and a smart TV that made our evening enjoyable. We look forward to returning to this Best Western in the future. Hats off to the amazing service, cleanliness, and hospitality.

Positive: Clean hotel. Friendly staff. Free breakfast. Pool. Negative: More Edison outlets in the hotel room would have been helpful.

We stayed here for a week. The hotel and our room was very clean, quiet and comfortable. Awesome water pressure in the shower! All of the staff was pleasant. The breakfast was great every day, a step above most BW's. We were pleasantly surprised how nice it was.

We live on an island nearby, but I had a medical procedure scheduled and didn't want to have to worry about the ferry breaking down or missing one because it was over-crowded. I wanted to stay near the hospital, and was looking for a Best Western because they have been good to us in the past.||They gave us the room we asked for: away from the elevator, no pets allowed (we had a bad experience a couple of months ago with a room that smelled of wet dog and dog urine... not Best Western) and a room not overlooking the parking lot. The room was clean and quiet, the breakfast was great for my husband (I didn't get to eat because of the medical procedure) and the Fitness Center was open all night which was great for my husband who could not sleep. ||This hotel seems to be an older one, but eve