Best Western Plus Irvine Spectrum Hotel

Some friends & I stayed here to get some solid rest for a couple nights as we were in-between housing. The room was clean, smelled nice and had a perfect set up for the 3 of us. There are 2 sections to the rooms with a sliding door in-between them providing privacy for them and I, a padio were you can get fresh air & 2 TV's one on each side of the room! Breakfast was probably the best breakfast I've had at a hotel. They have a machine in the lobby that spits out delicious cappuccinos lol. Next time I have the money I will definitely be back here. Also wanna give a shout-out to Kathleen at the front desk for being so sweet and understanding.

From the moment we got there staff was helpful and patient and really nice, in general amazing staff. Once we got to our room it was clean plenty of space, love the layout of the room. Very clean plenty of amenities.

I (and my parents) had to leave this hotel early due to a serious safety concern. While I was in the hot tub area in the evening, objects were thrown down twice, landing in the same direction with very loud impact sounds. It was frightening and clearly unsafe. There was no on-site security, and despite verbal assurances, there was no real investigation or effective response. The call to 911 only happened after I repeatedly insisted. I left the hotel that same night and did not stay overnight, yet I was still charged. There was no follow-up, no check-in regarding my safety, and no compensation offered. Overall, the lack of safety response, care, and accountability made this a very disappointing experience.

This is a good hotel and the cleanliness is acceptable. However, the hotel’s ventilation, heating, and air-conditioning system is old and produced a lot of noise, which was really disturbing at night while trying to sleep. The problem became worse when the neighboring room’s system was also on, making the noise extremely loud. That night, the hotel reception kindly moved me to another room where the noise was less.||Breakfast has improved a lot compared to before, and freshly cooked eggs are prepared for guests upon request. The staff were very kind and well-mannered, especially at the reception—Breeanna—and in the breakfast restaurant: Ms. Dolores and Mr. Fransisco. I would like to thank them for their excellent service.

So i had a 3 days stay everything was great! The room was clean smelled good, left with a disappointing they took my whole deposit for having small piece of make up on the pillow case like i wasn't wearing permanent make up. The asian manager offered to give me the sheet case to take home how rude…… its a pillowcase for a reason. Diamond membership. With best western