Best Western Palace Inn & Suites

⭐ 1/5 – Would give zero if possible Stayed October 17–20 (2025). Checked in at 6 PM to find there was no running water in any rooms. Staff promised it would be fixed by 10 PM — it never was. I checked out the next morning (Oct 18) due to the same issue. I booked through a third party and spent three days chasing both the hotel and Super.com for a refund. The hotel claimed it couldn’t issue one without third-party approval — which isn’t true. I’ve booked through third-party sites for years; hotels can cancel and refund from their end anytime. After a week of runarounds, I even left work early and drove an hour to speak with the general manager in person in which he was reading his email to 3rd party out loud which end up being a lie also. Rooms here cost over $100 a night, but the servic

The term you get what you paid for is true. Looks like they renovated/remodeled recently but the faucet in our sink was super loose, breakfast was ok, big issue was elevator broke after we got to 3rd floor, and owner said it was a recurring issue. No elevator was a hugeeeee issue.

The hot tub is very relaxing, the pool was clean. the staff is friendly and breakfast was great! Everything looked and smelled clean. Love 4 pillows and comfortable mattress. I would definitely recommend and I’ll probably go back one day again.

Positive: Quick check in. Secure parking. No highway noise. Nice breakfast. Negative: ""

I would not stay here again. We arrived at 9pm after traveling a long time ready to shower and rest but when we checked in they said they had no running water and we agreed to stay because they assured us it would come on by latest 11 pm. We checked on and there was still no water and I did asked for a partial refund but they said the manager would call and ofcourse they never did. Completely unacceptable to not have running water when we have small children with us. They also did not have the courtesy to make it up to guest and people prior to us have the water shut off since 2 pm. Also because of the dirty smell of the blankets you could tell they don’t switch them out unless they visibly look dirty.