Best Western Niantic - New London/Mystic Area

A brand new, inexpensive, clean hotel in the perfect location. There is some construction on 95 and you have to make a loop but in a couple months that will be done. It is a great stopping point if you're on the trip. The rooms are big and modern and priced well. Front desk super polite. Typical free breakfast but it gets you out the door without having to stop.

I am returning to this hotel’s google page because I posted my prior review before I left and the owner replied after I checked out. When I went to check out, she brought up my review. She proceeded to blame my friend that was staying with me for not accurately telling housekeeping to do their jobs. I had seen the housekeeper on my way out the day prior to check out, the young lady with glasses. I asked her to supply us with towels and body wash. I also told her the room had not been cleaned for 5 days and asked her if she could clean it. My friend told the front desk the same thing. He had brought up how the room had not been cleaned for 5 days. Yes, you have a sign at the front desk saying 24 hour notice but your check in guy didn’t bring that to my attention when I checked in. Typica

As we like to visit Mohegan Sun and see family in the area, we found this to be a very good choice. The hotel looks plain from the outside however it has been completely remodeled inside and the rooms are always clean. The rooms have faux wood floors which appeals to us from a cleanliness standpoint. The staff is friendly as well. For a few dollars more opt for the breakfast included.

Okay, so the hotel was pretty standard for a Best Western. The ice machine on the third floor didn't work so we had to go to another floor. Our biggest problem was the staff. Borderline friendly and not accommodating. I have stayed with a competitor and received much friendlier and helpful staff.

Positive: Everything felt new and very clean. The shower, towels, and bedding were all comfortable. There’s a Starbucks right next door, and restaurants and grocery stores are all nearby. It’s also conveniently located right off I-95. Negative: Perfect for the one night stay.