Banyan Hotel & MicroSuites

Cristina in housekeeping helped us make sure we had everything we needed from extra towels to a room change . The front desk agent Cynthia was super helpful and had a great attitude. Marlena the GM of the location we stayed out made sure that we were well taken care of and that our stay was enjoyable. Even the security manager was helpful late night when the people who work front counter and office were out. Now onto the rooms, the rooms were well kept and super clean. Beds, linens and such were all very satisfactory. The bathroom was super clean, and even the pool was clean. Def a 5 star review .

Room was fairly nice. Bed was comfortable. The floor could have been swept better as you could feel some dirt so i kept my flip flops on. There was not a fitted sheet on the bed, only a sheet and blanket. The sink kept backing up without us even using it so that was gross. But the toilet and shower was clean so that's definitely a plus. It seems it has been recently remodeled. Over all had a decent stay. Marlena got us checked in quickly & was friendly!

I am only giving this place one star because the bed was comfortable, and the staff was kind. BUT WHAT AN UNORGANIZED MESS!!! They claimed there was only "one room available" and we pulled into a nearly empty parking lot. Check in time was 4pm, we arrived around 6:30 and it took 40 minutes to check in. They are completely understaffed and the reason there are no rooms available is because they were all still dirty! They were unable to find rooms for the guests with reservations and had to leave the desk to go run around to check to see what rooms were ready. Once finally in the room, the smell was terrible. And walking by endless rooms with dirty linens piled up was less than appealing. The continental breakfast looked a little scary and unorganized as well. For $184 a night, i expected mu

This hotel offered everything we needed at a great price. Location is convenient to amusement parks & lots of restaurants nearby. The rooms are spacious, have refrigerators/microwaves and offered decent breakfast with hot waffles. Only downside as a small inconvenience is having no closet, room phones and have to request for cleaning daily. Otherwise, great value for a clean hotel with wood floors, laundry facilities & accommodating staff. Joe at the breakfast dining area was busy but always had a smile on his face. Would recommend and definitely stay here again. Thank you!

The rooms are better than pictured with a nice size refrigerator and a microwave. Free breakfast was good for my family to get the day going. Great location close to Disney. The only thing holding back the star count is they don't answer the phone. They get pretty busy but it can be frustrating. Once you see any staff in person they are great and very accommodating. But, we called before we got there to request late check in and never got anyone on the line. The reservation said to call so we were worried we would be turned away the whole trip. We didn't, but the stress was there. Once we were checked in, we called for extra pillows and couldn't get anyone on the phone again. So we had to walk down and request them. Not a huge deal but that combined with the unanswered calls from before we