AmericInn by Wyndham Stonecrest near Atlanta

Disgusting rooms, elevators, lobby, hallways etc! Room carpets were awful, stains and rips throughout. Bathroom in the room was bad!! Used toilet tissue rolls, dirty floors, dirty tub, no light and broken shower head! No phone in the room, and the tv remote did not work. All ice machines were out of order, and no laundry facility. To make things worst had to wait for more then an hour for towels, the reason they gave was because they were washing and drying them😐

The hotel is in a great location and the staff were friendly and the lobby is clean. As soon as you leave the lobby nothing is well kept or cleaned. The elevator was dirty. I got to my room that had incents outside the door. Opened the room to the smell of smoke and turned light on to notice the floors weren’t vacuumed and the furniture was so stained. There were incents in the air conditioner and ashes on the floor and on the ac. The tub was dirty and there were no towels. I told staff and showed pics but she responded “ I’ll tell them”

I arrived late on Friday night. Checked in with a young lady that was nice but less than professional. The process was quick. I went to room on the 4th floor. Entered and there was a women with no clothes laying on the bed. I screamed and ran out. Went back down stairs to get another room. At no time did the front desk lady apologize. She changed me to a room on the 5th floor. Got up stairs and the key didn't work. I drag myself and luggage back down stairs again for a new key. Get the key, back up stairs I go. Now that I have been up and down more than I would have liked I noticed that the lobby was decent, there were some ceiling tiles missing by the elevator and the elevator was extremely slow. Not to mention, the mirrors in the elevator were dirty. I get in room 502. The room wou

Positive: There was available parking. Negative: The hotel was disgusting. NOTHING was clean. The lobby is well kept but the rooms are terrible. My room wasn?t cleaned and there were incents in the air conditioner with ashes all over. I showed front desk staff who did nothing. No towels in room.

We are deeply disappointed to report our experience at the AmericInn by Wyndham. Upon checking in, we found the hotel conditions to be completely unacceptable and unfit for guests. The room was unsanitary, with drug paraphernalia found throughout the premises, unclean sheets, visible bedbugs, and an overall lack of proper maintenance and hygiene. The safety and well-being of guests should be the highest priority for any hospitality provider. Unfortunately, our experience at this location raises serious concerns about the standards being maintained. We urge management to take immediate action to address these critical issues to ensure no other guests are subjected to such unsafe and unhealthy conditions. We are also encouraging others to exercise caution when considering accommodations at