AmericInn by Wyndham Sioux Falls

$100 deposit that they only refund if you bring your receipt to the front desk. They kept $40 of our deposit because of spilt orange juice on the bed that didn’t hit the mattress. So just the bedding. There was a mixup at booking and somehow ended up with a room with one bed but the only charged $10 to upgrade to 2. The process was easy. Pool and hot tub were clean and good temps. Only complaint about the room was one of the pillows had what looked like a blood stain on it. Breakfast was basic but a clean area. The housekeeping staff was very friendly. Overall, our stay was enjoyable but I wouldn’t go back. That $40 put a hole in our pocket.

Great location with lots of perks. There is a lounge, breakfast, wonderful pool and hot tub. The rooms are spotless. Cleanest bathroom I've ever seen. Great blackout curtains. Great bedding. Good towels. Only negative is the hot items (eggs and sausage) were out at 8:20, breakfast ends at 9. People were standing waiting for it to be restocked which took awhile.

I seriously wish I could give this place zero stars. The service here was absolutely horrible. I've never been treated so poorly at a hotel in my life. Every time I asked for help - whether it was about the room, towels, or even simple questions - the staff acted annoyed, dismissive, and straight up rude. It felt like they didn't care about guests at all. What made it worse is that when I pointed out issues with the room, they didn't even pretend to care. No apology, no offer to fix anything, nothing. Just attitude. I wasn't asking for anything crazy - just basic customer service. Instead, I spent my whole stay feeling unwelcome and ignored. I couldn't relax or enjoy my trip because the service set the tone from the moment I checked in. For the money I paid, the experience should've been

There was 4 of us in a room with two beds. My handicap mother who is in a wheelchair asked a staff member for a bath mat for inside the tub as she did not want to fall in the shower (she is a fall risk) and the staff member said they did not have those. So my mother then asked for an extra towel that she could put down inside the tub to step on so she didn’t fall and the staff member refused to give her an extra towel saying that there was 4 towels in the room already. There was 4 people staying in the room which means they wanted one of us to give up our towel that we would use to shower and dry off with. Something as simple as an extra towel was denied to us. My mother didn’t tell me this until the next day when we were checking out. I am very disappointed in this establishment and I wil

Positive: It was mostly clean and fairly well furnished. Quiet. The staff was friendly and helpful. Negative: There were some minor cleanliness details that bugged me. Hair on the ceiling in the shower, something that looked like blood splatter on the mirror/wall in the pool bathroom. The shower was adequate but had a few mold spots like in hard-to-clean spots