Zermatt Utah Resort & Spa

This is a great spot! We rented a villa for our anniversary and it was mostly good. The villas were clean and had a little bit of updating. Pillows were the worst pillows I've ever used in my life!! But the bed itself wasn't bad at all. I was super disappointed that none of the TVs in our Villa were Smart TVs. So you had to watch regular cable TV, without a guide, which was a bummer cuz we wanted to watch our normal stuff. And we had no way of really seeing what was on other than kicking it old school and channel surfing. But also the bedroom TV was like a 25-in so it was a computer monitor lol. We also got a couple's massage and that was great! The gals who gave us a massage were wonderful and the massages were great. The rest of the spa and wellness center were kind of mid. It was defini

The 3-bedroom villa we had was beautiful. The rooms were large and the beds were great. I just wish the waterfall hot tube hadn't had issues when we were there. It would have been great to use. The coffee shop had a great selection of tasty treats.

Positive: The staff was very friendly and restaurant where amazing. Negative: The hotel only had almond products in the room, soap,shampoo and lotion. My husband is allergic to almond products.

Seems ok enough. Bed is mid at best. Pillows flatten to nothing. Water pressure for the shower was extremely weak. Complimentary coffee only avaliable in the evening (weird bc most people drink coffee in the morning). They do have a Starbucks if you want that or some kerig cups in room (only dark roast, black tea and decaf avaliable). We did enjoy the hot tub and water feature. The pool is heated and connects to the outside which is cool too. Not a bad stay.

**UPDATE** I was contacted by the spa manager, and she was very professional and apologetic. She took my concerns seriously and made every effort to make things right. I truly appreciated the effort and would love to go back and give them another try. I didn’t stay at the hotel, but I booked a 90-minute couples massage. Unfortunately, my massage was a very disappointing experience. The therapist repeated the same five movements for the entire session, with no real attention to different muscle groups. I kept hoping it would improve, but it never did. What was even more surprising was that she sat down for nearly half of the massage, not just during the neck portion. It felt rushed and inattentive rather than therapeutic. The next day, I was extremely sore, bruised, and in significant pa