Universal Terra Luna Resort

Staff was very friendly and helpful for the entire stay. Rooms were clean and relaxing. The accommodations at this hotel were surprisingly great. We checked in to the hotel at 10am. They provided us room keys, answered all questions, stored luggage, provided park passes, and shuttled us to epic universe by 11am. Very impressed by how efficient and seamless the whole experience was. The pool, hot tub, gift shop, etc were all top notch. Will definitely not hesitate to return here for our next universal trip.

Overall an excellent hotel. Pricing for the room was reasonable and comparable with off-site hotels from Marriott/Hilton. Rooms are clean, staff is all very friendly and helpful. The pool and hot tub area was nice with towels available for guests. The water pressure in the shower is good. The food in the cafe and poolside cafe was good, the market has a good selection of snacks, drinks, etc. as well as a full-service Starbucks setup and an ice cream stand. Shuttles to the theme parks were frequent and clearly labeled, room delivery of items from the theme park is extremely convenient, so you don't have to carry a bunch of souvenirs around all day. I would highly recommend for anyone visiting the parks to stay at Terra Luna.

My family stayed at Universal's Terra Luna Hotel resort over the Christmas holiday. We found the resort to be very modern, clean, and welcoming. Some pros during our stay were the pool, the park transportation, and friendly/helpful staff. Some areas I feel the property could improve are bed linen quality (the blankets on the are very thin) and food availability (the cafe area closes at night leaving no food options if you are leaving the parks late. Maybe a 24hrs cold case food option near the reception desk, similar to other hotels, would be a good addition). Overall we enjoyed our stay and affordability and would return.

Hotel was very clean and well laid out. Used the gym facilities daily which were also clean and had a lot of equipment. Found linens to be thin and scratchy, rooms are a bit small for 4 people but we weren’t in the room much. The pool area was great. Plenty of chairs and towels without having to check them out. Found service in the Moon bar and omega cafe slow and prices were quite high. I liked the texting option to front desk and housekeeping. Shuttles were fast and clean. Definitely a good choice if visiting Universal Parks.

We loved the service. Right from the start everyone is really welcoming and you get a message from the front desk to which you can reply with any inquiry and get a quick response in minutes. The cleanliness was good. The room was nice. And the shuttle only took about 10 minutes to Epic Universe. Only a few minus points for a pretty long wait to check-in and the expensive on-site parking ($30 plus taxes).