Universal Palms Hotel & Conference Center

It was disgusting, the toilet was stained yellow on the seat and inside, the toilet roll holder was rusty, the key card stopped working after two times using it, the lobby is misleading it looks like it would be gorgeous from that but isn’t. Only good thing is it’s next to a waffle house

After viewing the pictures online of this hotel I decided to try it out. We were impressed with the lobby and pool area, as they were newly renovated. When we got to our room, it seemed up to date however the floor tile was not completely clean, I didn't feel comfortable with my shoes off. The bathroom area was nice. Bed's were not comfortable and there is a loud train that passes by that may wake you up at night. Personally I would not return here, as the comfort and cleanliness needs improvement. But if you need a quick cost effective place to stay, it may be worth it.

The front desk agent was exceptional. The rooms were average. I only found two problems: 1. There was water leaking along the walkway from the AC right by my door and housekeeping kept walking pass it. It was upsetting and I thought it was a danger to guests, it made the hotel look tacky and it told a lot the staff that didn't see it fit to clean it up. 2. I had issues with my toilet. It didn't flush properly. Housekeeping did promise to fix the problem but didn't. I was quite upset about that. The hotel seems way better in pictures but it was in good proximity to places. Overall, the stay was average.

My daughter and I had a wonderful experience at this hotel. Beautiful Greek statues. Terrific staff. The atmosphere was warm and delightful. Pool was a beautiful blue color. 2 cages with adorable birds. I rate this Hotel a 5 star. I would give it a 10 star if I could. Before I came here I was depressed and now I feel fantastic. I really enjoyed myself. Come and see for yourself. You will feel invigorated. Thank you for a wonderful experience. I will be back and would highly recommend this Hotel.

Not sure how in the world this place is a 3-star hotel. It is more like a 1-star motel disguised as a hotel. The lobby is fancy, but the rooms are horrible. As soon as the door opened, we were hit with a horrendous damp smell. The carpet was sopping wet in some places. The air conditioner makes so much noise that it is difficult to sleep. The walls are so thin you could hear all conversations outside the room. It is so weird that there are some "fancy" features, like a super nice sink. I don't know who they think they're trying to fool. The only redeeming quality is that the beds are more comfortable than you would expect in such a nasty place. My suggestion: book somewhere else.