TownePlace Suites by Marriott Detroit Dearborn

I wasn’t quite sure what to expect from this hotel since I wasn’t familiar with the brand or the location. From the moment I arrived, however, it was clear that this place is a hidden gem. The suites are very spacious, the customer service is extraordinary, and the complimentary breakfast is delicious. The hotel also offers safe, secure, free parking and is conveniently located just a 15-minute drive to downtown Detroit. I was especially impressed by the impeccable service provided by Lillie and Lanesse. From check-in onward, they were warm, welcoming, professional, and genuinely eager to ensure I had a great stay. What stood out most was how consistently they treated every guest with the same level of care and attention. That kind of service is rare these days, and when you experience it

Checking into this hotel was the worst experience I ever had. The 1st room I was given was on the 1st floor, it had gnats in the room, rust on everything even in the refrigerator and a bad odor. We were then switched to another room on the 2nd floor and it wasn't any better. There were gnats in that room as well but not as much as the 1st room, rust on everything as well and the linen on the bedding where dirty and hair was on it. I asked for fresh sheets but I had to change the dirty linen myself because housekeeping wasn't available during the 4-5 o'clock hour to assist. They over authorized my card for the payment amount of $600, and my estimated cost was only $298.68. This hotel is NOT a good example of a Marriott quality hotel. I do not suggest anyone stay there, we checked out early

Positive: Nothing Negative: There was a homeless guy sleeping in the lobby upon our arrival. We left and return and our room door was open. We took turns sleeping because we were afraid. Bitten by bed bugs , appliances were extremely old and microwave didn't work.

The hotel itself is absolutely beautiful and has so much potential, which honestly makes this even more disappointing. Sadly, it was extremely unclean. My friend and I booked two rooms, and her TV didn’t work. The front desk staff was very polite when we reported it, but the issue was never fixed. The breakfast was lacking, and the pool was both cold and dirty, which was really disappointing since that’s usually a highlight. One thing I did love was the security you need a key card to access different areas like the pool and laundry, and the front desk has to open the front doors to let you in, which made me feel very safe. With better cleanliness and follow through, this place could truly be amazing.

It was great to have a kitchen inside the room, made it super convenient to store food. The bed sheets weren’t as clean as I’d like, there were stains all over including on the curtains and the walls even. The water pressure was meh and the temperature went between cold and extremely hot with no in between. What made it all wonderful was the hotel staff, they were extremely nice and helpful. Love the breakfast and choices as well. Will definitely be back despite the aforementioned issues, you can tell they are really trying also this hotel is really close to all sorts of restaurants and shopping.