TownePlace Suites by Marriott Columbus

The room was brand new and very nice. The staff was kind and considerate. My room was clean as far as I could tell and the only issue I had was loud guests on my floor. It started about 10:30/11pm and they were arguing and yelling but then I heard a staff member knock on the door and they were quiet for the most part after that.

Positive: The front desk had items that could be borrowed - like blenders, rice cookers, etc. Negative: The room was smaller than advertised and the room was not clean

My husband and I spent the night there on April 13th. Absolutely perfect. Check in was easy and friendly. The room was new, clean and so much more than we expected. Breakfast was great. Would definitely return. We were travelling from Arizona to Manitoba and the large fridge was a nice surprise for our ice packs and road snacks.

We stayed here for 1 night. The first room we got, we walked in and there were dirty towels on the ground and multiple dirty plates and utensils that were in the sink. We went to the front desk and stated that our room wasn’t clean. We got put in a different room. That room wasn’t clean either when we entered.. there were towels left on the racks behind the bathroom door from the previous guests, the shower had hair all over the wall and floor and dirty spots all along the kitchen and bathroom floor. Absolutely filthy hotel. The breakfast was decent and the location is good except there was a lot of construction going on in front of the hotel. Would not stay here again. Worst Marriott hotel I’ve been to.

Can’t say the rooms weren’t nice because the hotel is new and everything is clean and still nice. The location is also good as it’s only a 5 minute drive into town. The service how ever couldn’t be worse, room service 1 out of 7 nights even after requesting it several times and being told “we will put you on the list” leaving in the mornings we could see room service down the hall but they just never made our room. One night they came in and took the dirty towels but didn’t replace them or do anything else in the room. Burners didn’t work in our room but they weren’t able to find anybody to come and fix it. Tried to talk to the manager but apparently they are on paid time off for the month. Talked to customer service online but they haven’t responded in over a day. Overall just a terrible